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How to capture institutional knowledge

Insperity

We see institutional knowledge as a good thing (until it’s not). Dedicated employees managing heavy workloads with great independence – if you don’t see much of a problem, you’re not alone. That’s the trouble with institutional knowledge. Consequences of failing to capture institutional knowledge.

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Kelman on Knowledge management 2.0

Knowledge Musings

Steve Kelman has Knowledge management 2.0 in the July 14, 2008 Federal Computer Week magazine. If yesterday’s catchphrase was knowledge management, today’s is collaboration. To some extent, knowledge management and collaboration have common features. It's all about collaboration.

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How can you boost employee productivity at the workplace? 

Hppy

Several alternatives are available for AI-powered knowledge management systems like Knowmax, Upland, Mindtouch, etc. #4 They may occasionally publish the employee’s name along with a photograph in the company’s magazine. 4 AI-Powered Training. Another incentive is the possibility of advancement.

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How Enterprise Social Networks Help Build Company Culture

HR Daily Advisor

He writes on the subjects of social intranets, employee engagement, business communication, knowledge management, and collaboration. Magazine, CNBC, 60 Second Marketer, HR.com, and others. Tim Eisenhauer is a co-founder and president of Axero. His articles and opinions have been featured in Fast Company, Inc.

Company 40
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An Organization That Is Serious About Lessons Learned:The Wildland Fire Lessons Learned Center

Conversation Matters

The LLC also provides a 1) quarterly magazine called Two More Chains; 2) a popular website for wildland firefighters, 3) a YouTube channel as well as 4) training, meetings, conferences, workshops, seminars, and wildfire academies throughout the United States.

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Where's the Oil?

Knowledge Musings

I've just been reading an interesting article in Time Magazine by former UK Chancellor of the Exchequer (and before that Energy Minister), Nigel Lawson, entitled Darkness Looms. reminds me of BP's approach to knowledge management. But in the KM context, the phrase "where's the oil?"

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4 Solution Areas

Transparent Office

If you'd like to read more, Ross Mayfield talks about the 4 solution areas in a recent interview with CIO Magazine. Call center managers are finding their traditional knowledge management systems increasingly poorly equipped to handle exceptions.