How Personalized Training Has Been Helping Call Centers Win Customers’ Hearts
Rallyware for Human Resources
DECEMBER 11, 2018
Still, the prevailing majority of call centers experience the urgent need to decrease turnover rates, transit to a broader mix of channels, and facilitate interactions with customers through self-service tools. Busy work schedules, irate customers, demanding managers, a constant pressure to keep up with KPIs…it’s not surprising that these types of companies suffer from high turnover rates, employee attrition, and absenteeism. Lack of focus on development and training.