The Happy-to-Grumpy Metric
JULY 8, 2007
There''s a nice article on metrics in last month''s (June 2007) CFO magazine. The article brought up my favorite financial ratio - the "Happy to Grumpy" ratio which Wells Fargo uses to measure actively engaged employees to the actively disengaged. Says Wells Fargo''s CFO Howard Atkins, We want to measure what drives our results, and that includes team-member engagement.