Technology has brought HR a long way – but we still have much further to go

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By 2028, most simple HR admin queries will probably be dealt with by chatbots, training will be done in virtual classrooms, and video interviews and gamification assessments will replace face-to-face hiring interviews. Opinion Career development HR transformation TechnologyHR processes have changed a lot in the past 15 years, says Zoe Wilson, but many organisations are missing out on the full potential of using digital technologies.