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How to Identify the Right People Analytics Projects

Visier

When it comes to people analytics, there are always more questions than answers. It can be easy for the aspirations and imagination of business leaders to overwhelm their people analytics teams with demands and unrealistic expectations. The drive to deliver and show progress leads people analytics teams to overextend.

Analytics 370
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Crafting Your IT Dream Team: Building a Robust Helpdesk Support Department

Professional Alternatives

Whether it’s resolving technical issues, answering queries, or providing guidance, a well-functioning helpdesk support department ensures smooth operations and customer satisfaction. By maintaining a comprehensive knowledge base and troubleshooting guide, they enable efficient problem-solving and reduce downtime.

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Rallyware Analytics Suite for Smart Human Capital Management

Rallyware for Human Resources

A new Rallyware Analytics Suite has launched and is already making an impact by helping organizations to connect learning initiatives with organizational KPIs. The live people analytics dashboards deliver actionable insights into workforce learning, performance trends, program adoption rates, and much more.

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Top 15 Knowledge Management Software in 2023

HR Lineup

In this article, we’ll explore the top knowledge management software solutions for 2023. Zendesk Zendesk is a well-known customer service platform that offers a robust knowledge management system. Freshdesk Freshdesk is a customer support software that includes knowledge base functionality.

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10 Customer Onboarding Process Tips To Boost Productivity in 2023

Xoxoday

The SDR shows them the product, highlights how it solves their pain point, and then passes them over to the sales team, which later converts the lead into a customer.   Customer onboarding, after a successful sale, ensures your customer knows how to use the product effectively enough to derive maximum value.

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Best IT Service Management (ITSM) Tools in 2024

Recruiters Lineup

Extensive reporting and analytics tools for data-driven decision-making. Integration with Zendesk’s other customer service products. Reporting and analytics for continuous improvement. Integration with Confluence for knowledge base management. Reporting and analytics for performance monitoring.

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The Twine Guide to Building Your Internal Knowledge Base

Twine App

We’ve created this guide to help you build the perfect internal Knowledge Base. We’ve kept it in plain English, avoiding jargon whenever possible, much in the same way we advise you to do in your Knowledge Base. Learn what a knowledge base is and why you need one. What is a knowledge base?