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Applying Design Thinking for Employee-Driven Solutions

Everwise

The business operating environment has transformed over the past decade with the development of technology. Design thinking is an approach to generating new solutions that specifically meet customer or stakeholder needs. How can HR leaders take this customer-centric approach to improve processes and planning?

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9 Best Workforce Analytics Software for 2024

Terryberry

That's where workforce analytics software comes in. Workforce analytics software compiles all of your data in a central location, where you can evaluate and compare a variety of metrics. In this article, we're covering the benefits of workforce analytics and some of the most powerful software options you can choose from.

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Everything You Need to Know about Call Center Training

PSB

In this post, we’ll explore why this training is essential, its advantages, best practices, software solutions, and more. Businesses use various call center platforms to handle customer inquiries, complaints, suggestions, and feedback. What is call center software? Let’s get started.

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Workers are looking – and leaving – for career development

HR Morning

But it’s the ongoing training that’s at the core of talent management —and of retention. Software analysis and review site Better Buys conducted exclusive research into what companies are offering employees and what those employees really value the most. Succession planning. Institutional knowledge/Knowledge management.

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A Knowledge Management Strategy for Non-Profits Working in Developing Countries

Conversation Matters

I recently conducted a study of eleven non-profits to find out how knowledge management (KM) was being implemented in developing countries. In this article I have 1) outlined the findings from that study, and 2) developed a knowledge management strategy based on the findings. Staffing KM Positions.

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Why HR Needs To Ground Talent Decisions In Solid Business Impact

HR Tech Girl

Prior to that, he spent eight years leading consulting and best-practice research on knowledge management, human capital management, and process improvement. My favorite quote is from the legendary basketball coach, John Wooden. When opportunity knocks, it’s too late to prepare.”

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How HR Chatbots Can Improve HR Processes (Includes Company Examples)

Analytics in HR

HR chatbots are software programs that use artificial intelligence (AI) to handle various human resource functions like answering basic questions, performing tasks, and offering support. The high adoption of this technology and the presence of large players in this area will create enough growth opportunities for the market.