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Cracking the Retention Code: Why Do Call Centers Have High Turnover Rates?

Payactiv

Most call center managers are laser-focused on meeting KPI metrics relating to customer experience. Turnover Rate = Number of Separations ÷ Average Number of Employees x 100 Today, modern HR software tools can automatically analyze your company’s turnover trends by month, year, or quarter.

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What is HR Analytics? All You Need to Know to Get Started

AIHR

This has a significant impact on organizational performance , leading to as much as a 25% rise in business productivity, a 50% decrease in attrition rates, and an 80% increase in recruiting efficiency. Example: Exploring recruitment data to discover the key attributes of an ideal candidate for a particular position.)

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24 metrics your C-suite expects your human resource management software to report on

cipHR

One of the benefits of human resource management software is the control and visibility it gives over your people data. But among hundreds, if not thousands, of people metrics, what should your HR systems report on? Here are 24 metrics we typically see C-suites asking for most.

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How to Improve Employee Engagement in Retail: Importance, Ideas & Solutions

Vantage Circle

Dive into the blog below to learn about the importance of employee engagement, along with strategies and solutions for fostering retail employee engagement. Higher engagement reduces turnover rates and simultaneously brings down recruitment and training costs. As a result, they get the motivation to provide better customer service.

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Why Millennials Want More Feedback, More Often

Reflektive

Most millennials wear the generational label with pride, knowing they and their peers and more driven by impact than by pay , and are motivated by the same incentives that encourage us all to do our best work. Millennials are motivated by the same incentives that encourage us all to do our best work Click To Tweet.

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Performance Based Compensation: Models, Benefits & How to Build a Scalable Sales Plan

Xoxoday

When clear incentives are tied to outcomes, teams stay engaged and focused on exceeding targets.  A proven performance based compensation structure can be a key differentiator in recruiting and retaining skilled salespeople who are motivated by both recognition and earnings. 

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What Is SaaS Sales? Proven Strategies, Tactics & ROI Measurement

Lusha

The Software-as-a-Service (SaaS) industry is growing fast. However, selling SaaS products is different from selling regular products. SaaS sales can be tricky, even for experts. What Makes SaaS Sales Different? SaaS has changed how businesses buy and use software.