Cracking the Retention Code: Why Do Call Centers Have High Turnover Rates?
Payactiv
OCTOBER 31, 2024
Most call center managers are laser-focused on meeting KPI metrics relating to customer experience. Turnover Rate = Number of Separations ÷ Average Number of Employees x 100 Today, modern HR software tools can automatically analyze your company’s turnover trends by month, year, or quarter.
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