Remove Bonuses and Incentives Remove Metrics Remove Onboarding Remove Retention and Turnover
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Cracking the Retention Code: Why Do Call Centers Have High Turnover Rates?

Payactiv

Most call center managers are laser-focused on meeting KPI metrics relating to customer experience. However, the employee experience is equally important, especially given that the call center industry is renowned for its high turnover rate. It’s pretty simple to calculate your organization’s turnover as a percentage.

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How To Craft a Strategic Hiring Plan in 2025

AIHR

This includes the hard costs of advertising job openings, paying recruitment agency fees, and the soft costs associated with administration, interviewing candidates, and onboarding new hires. By tracking these metrics, you can identify weaker areas for improvement to optimize your hiring process.

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HR Tech Awards 2025 Winners Announced

Lighthouse

At a national retail group, the platform helped reduce turnover by 15%, improved communication, and cut manual HR tracking time by more than 50%. A regional bank reduced onboarding time by 330 hours annually and streamlined benefits, reviews, and exit interviews through self-service tools and centralized dashboards.

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Human capital management: How to improve employee engagement

Business Management Daily

Talent management Manage talent throughout the employee lifecycle with an organized onboarding process , ongoing training and development, and regular performance reviews. Compensation HCM strategically offers compensation through salaries, bonuses, perks, and employee benefits to attract and retain top talent.

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Headcount Planning: An HR Practitioner’s Guide

AIHR

Headcount planning involves setting hiring targets, creating reskilling and upskilling plans for current employees, decreasing employee turnover, and analyzing worksite occupancy and company-specific objectives and strategies. HR and management can collaborate to make financial decisions based on accurate headcount data and future plans.

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HR’s Guide to Analyzing and Lowering Attrition Rate

AIHR

Difference between attrition and turnover Types of attrition Factors impacting attrition How to calculate employee attrition rate The risks of high attrition rate for the business How to identify and analyze a high attrition rate HR strategies for reducing attrition rate What is attrition rate? Contents What is attrition rate?

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How To Set Your Recruitment Goals In 2024

AIHR

Recruitment and talent acquisition goals are important for setting the agenda and prioritizing initiatives related to improving HR’s processes for attracting, hiring, and onboarding high-quality candidates. Talent retention : For example, improve employee retention rates. Use metrics to evaluate your past performance.