But today, expanding internet connectivity and the rise of knowledge-based economies is enabling organizations to hire skilled workers across geographical boundaries of states and even countries. From improved productivity to reduced overheads, the benefits of a remote workforce are plenty. MORE

Learning Management System (LMS) Software Definition. Learning management systems (LMSs) are software platforms for instructors to manage and organize educational courses online and provide students a single location for all course material. MORE

With so many challenges facing today’s Human Resources executives in a constantly changing environment, Talent Management (TM) is sometimes pushed to the peripheral. advises her managers and supervisors to “keep it simple.” MORE

The average starting salary for service desk managers is $79,250 ( SDI ). The most important skills for service desk managers include leadership, communication, and role-specific processes, procedures, and metrics ( SDI ). Employee retention statistics. When IT help desk employees are satisfied with their jobs, customer satisfaction increases and turnover and absenteeism decrease ( MetricNet ). Improve retention at your company by focusing on employee satisfaction. MORE

Employee development is at the heart of successful talent management. Those resources range from a knowledgeable guide to help them get settled into a new job to the ongoing training needed to acquire and apply new and advanced knowledge, skills, and abilities. But it’s the ongoing training that’s at the core of talent management —and of retention. Retention. Institutional knowledge/Knowledge management. MORE

And organizations with a thriving culture are reaping the benefits: they attract the best talent, have the lowest turnover, and are more profitable long term. And on top of all this, employee engagement drives: Innovation of products and services. Quality of products and services. MORE

In Sales, you’re measured on the volume and value of opportunities you bring in – and that affects turnover and profit. In Customer Service, it may be the number of tickets you resolve, or the feedback rating you receive – and that impacts on customer retention. MORE

The event was a great opportunity to get updates on Verint’s product capabilities, market messaging, and interact with company executives, partners and customers. The event opened with Verint highlighting its current product capabilities and how they come together to help companies manage customer experiences while ensuring compliance and preventing fraud. There are four pillars of the company’s customer engagement product portfolio: Workforce engagement. MORE