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The High Cost of Warm Fuzzies


The NYT piece quotes Jason Merkoski, a 42-year-old engineer, who worked on the team developing the first Kindle e-reader and served as a technology evangelist for Amazon who left the company in 2010 and then returned briefly in 2014. “And for a metrics-driven organizations such as Amazon, it’s a shame and a shock that neither Bezos nor team leaders across the organization have quality people data that shows what’s at work in their teams.

Personal Disruption: Shaking Up Your Life For Good

SAP Innovation

A great example of this is Pluralsight, the online training library for developer and IT professionals. million in 2007 through its in-classroom offer, in 2008, the company began offering training online. By 2010, online revenue was $1.7 Personal disruption (n.),

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Preventing Workplace Shootings by Employees

HSD Metrics

The highest number of fatalities occurred during the 1986 shooting at the United States Postal Service in Edmond, Oklahoma , with a total of 15, and the deaths of 14 in the San Bernardino, California, shooting in 2015.

Wellness Programs that Make An Impact

HR Daily Advisor

To our knowledge, this is the first study to demonstrate significant improvements in multiple quality of life metrics with a 2.5-day immersive worksite-based intervention with employees.”. 2010 Nov; 25(11): 1244–1247. [6] 2015;26(2):354-359. [7] 2010;29(2):196. [9]

Improve Government Customer Service? Look to the Workforce


And government is stepping up, focusing on customer service skills assessments and learning, workplace culture, and success metrics to improve citizen service levels. And the agency offers many customer-service related training courses for employees and leaders. Success Metrics.

The Best Employee Retention Articles and Resources from Across the Web


Quote: “[Quicken Loans’] move of more than 8,000 employees to Detroit from the suburbs in 2010 has helped spark one of the largest urban renewal projects in the nation’s history. In 2015, their study of Marriott-managed full-service hotels in the U.S.