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How to Retain Call Center Employees & Reduce Turnover

Empuls

According to the 2020 Deloitte Global Contact Center Survey , the global contact center turnover rate reached a staggering 32% in 2019. Professional development and training Call center agents can develop new skills and grow in their roles by offering continuous learning opportunities, workshops, or courses.

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Create a Learning Organization with These 4 Skills Based Activities

HR Bartender

While its popularity waned in the ‘90s, the introduction of massive open online courses (aka MOOCs) brought e-learning back to the forefront. Personally, I believe the popularity of social media has also contributed toward making e-learning courses more interactive and engaging.

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13 Tried-and-Tested DEI Initiatives To Implement [in 2023]

Analytics in HR

DEI initiatives (diversity, equity and inclusion) are essential to creating a modern and equitable employee experience, and younger generations are more actively seeking to work with organizations who take DEI seriously and build it into their culture. DEI initiatives focus on implementing diversity, equity and inclusion in the workplace.

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Four Priorities for Chief Learning & Talent Officers in 2022 (i4cp login required)

i4cp

The following priorities and predictions are excerpted from our 2022 Priorities & Predictions report, based on guidance from our Chief Learning & Talent Officer Board. They want forward-looking learning and career development opportunities, such as microlearning and job rotations, not stale, lengthy, and ineffective courses.

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Paige Ross on Crafting Talent and Well-being at Blackstone

HR Digest

From innovative approaches to professional development to holistic well-being initiatives tailored to diverse workforce needs, Blackstone’s commitment to its employees shines through. New joiners also partake in check-ins at the 30, 60 and 90 day marks, so we ensure a smooth onboarding and course-correct as needed.

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Lots of Promises, But Progress is Slow for Equity in Succession Planning (i4cp login required)

i4cp

A survey fielded in June 2020 by the Institute for Corporate Productivity (i4cp) showed that approximately 90% of the 216 organizations polled planned to act on racial inequities in the wake of the murder of George Floyd and subsequent civil unrest that transpired in the summer of 2020.

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How To Revolutionize Your Talent Development With Skills Mapping

HR Tech Girl

Skills mapping is a useful tool with the power to revolutionize talent development in organizations of all sizes and industries. Whatever your choice, an investment in mapping skills and/or competencies, and developing focused talent development plans to enhance those capabilities, is a wise investment that pays dividends over time.