Remove Analytics Remove Call center hiring Remove Retention and Turnover
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How Personalized Training Has Been Helping Call Centers Win Customers’ Hearts

Rallyware for Human Resources

Today, call centers are far different from those that were around as recently as five to seven years ago. Still, the prevailing majority of call centers experience the urgent need to decrease turnover rates, transit to a broader mix of channels, and facilitate interactions with customers through self-service tools.

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What Is a Competency Model? Expert Guidance on Developing Yours

AIHR

It can enable you to address skills gaps, improve hiring decisions, and support employee development. This collection helps guide recruitment, training and development, and performance evaluations. Informs recruitment criteria, performance standards, and job requirements. Output is usually a competency framework.

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How to Measure Quality of Hire to Drive Business Results

AIHR

The Society for Human Resource Management declared quality of hire as the holy grail of recruiting five years ago. Today, 88% of organizations believe it will be the most significant measure of recruiting success over the next five years. What exactly is quality of hire and how to measure it? What is quality of hire?

Hiring 137
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The Top 10 Strategic HR and TA Metrics That CEOs Want to See

Visier

Unfortunately, most of those who create metrics in HR and recruiting don’t really understand the strategic mindset of CEOs. Trash most of the currently reported HR and recruiting metrics and make a 180-degree shift to high business and revenue impact metrics. So, put a weight (i.e.

Metrics 225
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What Is Programmatic Job Advertising?

ExactHire

Have you ever wished your recruitment advertisement strategy could target your ideal job candidate with as much precision as Instagram when it showed you that goat-shaming Farmers Insurance ad ? But in recent years, the recruitment industry has been taking notice. There is, and the better way is called programmatic job advertising.

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How Wearable Sensors Measure Employee Happiness and Productivity

Cornerstone On Demand

When Bank of America discovered a disparity in its call center productivity, it tried a novel problem-solving approach: outfitting employees with personal sensors. It's just one example of how the nascent field of people analytics can allow managers to use facts — not gut feelings — to make decisions.

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How To Reduce Employee Turnover Rate [2021 Update]

DailyPay

Monitoring and assigning a dollar figure to employee turnover is important for a business in any industry. Researching the cost of turnover can be difficult because there are many qualitative and quantitative elements that go into determining the true cost of turnover for an organization.