Ten Big Ideas of Knowledge Management

Conversation Matters

People are more willing to share their knowledge and expose their thinking when they have built a trust relationship with others. Small talk” is not really small at all, it is how we acknowledge the value of our relationship to the other. Asking Opens the Door to Knowledge.

The Hallways of Learning

Conversation Matters

A number of years ago I wrote an article, “The Hallways of Learning” published in Organizational Dynamics , in which I suggested that we might look at the creative, open ended conversations we have in the hallways of our organizations as a metaphor for the kind of conversations we need in the many organizational meetings we hold each day. This was a group of about 20 researchers and, as the name implies, they studied workplace issues, including, environment, safety, labor, and management.


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Transferring Expertise: The Best Way to Move Tacit Knowledge

Conversation Matters

One of the really tough nuts to crack in KM has been how to transfer the knowledge of experts to those less skilled. The Bank ended up with an impressive video library, which unfortunately, very few people ever bothered to look at. If we are going to crack this nut, we need a better image – a more accurate way to think about how experts create and store the knowledge they use. Ashby’s* law of requisite variety at work! 1993) Knowledge for Action.

Collective Sensemaking: How One Organization uses the Oscillation Principle

Conversation Matters

The consultants work on client projects in small ad hoc groups formed around topics of joint interest, for example, knowledge productivity or sustainable business. Some consultants work at the K&S office, some at client sites, some out of a home office, and most, use a combination of all three. . They founded K&S on the simple principle that a hierarchical environment is not challenging for knowledge workers and the necessary related principle of self-responsibility.

How to Hold a Retreat or Meeting Where New Thinking Emerges

Conversation Matters

The Monieson Centre at Queen’s School of Business in Ontario Canada hosted an invited meeting held over two days. The invitees were twenty-five recognized thought leaders in the field of knowledge management, both academics and practitioners. The stated goal of the retreat was to “push the boundaries of what we know about creating and managing knowledge-based organizations.” Knowledge sharing and egalitarianism is a loop. ?

The Complexity of Transferring Lessons Learned from Projects

Conversation Matters

The team that has learned something writes it up, then the team that needs the lesson reads the report – knowledge transferred, end of story. But unfortunately too many attempts at lessons learned don’t work. The fault, if there is one, is the lack of recognition of the complexity involved in transferring knowledge. The first step in transferring knowledge is for the originating team to figure out what it has learned. The Complexity of Knowledge Transfer.

A Wiki for Generals

Conversation Matters

Here are a few examples of the kind of knowledge in those 100 manuals. Too often in organizations senior leaders view KM initiatives including new social media as something they need to provide for the frontline – but do not see it as something they need for themselves – a process that would enhance their own ability to develop new ideas and knowledge among themselves. There are even more examples of Generals actively supporting knowledge management activities.

Organizational Studies that Don't Just Sit on the Shelf: Participatory Action Research

Conversation Matters

In most situations in which an organization asks or is required to take an in-depth, objective look at an issue, the study report is more likely to be the end rather than the beginning of change. My task was to take a systematic look at the hierarchical review process to accurately describe how it works and more importantly to learn what impact the review process has on the quality of outcomes. It helped us look at our own process.

Study 47

Social Media in HR Summit, Dublin, Ireland ~ HR to HR 2.0 and.

Strategic HCM

Contact me at. info [at] strategic [dash] hcm [dot] com. Buy my book at Amazon. Buy my book at Amazon UK. 1 global online influencer in talent management. #6 Social Advantage (Management 2.0 Knowledge Infusion Centre of Excellence. SuccessFactors Performance and Talent Management Blog. I’ve recently arranged to speak at another couple of great conferences over the next few months. at 22:41. People management strategy.

iCIMS 55

6 workplace changes we can expect in the 2020s


One of the surprises we’re witnessing at the moment is the increasing value placed upon soft skills, across corporate levels. Management of the employee. From an EX design perspective, Diversity, Equity & Inclusion is top of mind.

International Women’s Day 2021: 7 Ways to Celebrate, Engage & Support Women in the Workplace

CCI Consulting

In many companies, HR has been tasked with finding solutions that support diversity, inclusion, and equity initiatives. I acknowledge that much of this applies to total families but let’s take the time to look at the female population. Not every leader is good at virtual leadership.

How to Tackle the Engagement Crisis in a Remote Workforce?


But today, expanding internet connectivity and the rise of knowledge-based economies is enabling organizations to hire skilled workers across geographical boundaries of states and even countries. How can organizations juggle such initiatives across diverse teams and locations? These are the employees who are at greater risk of leaving their organization in the near future. Providing them resources and toolkits at their fingertips, whenever they need them.

HR Tech Weekly: Episode #263: Stacey Harris and John Sumser

HR Examiner

Listen live every Thursday at 7AM Pacific – 10AM Eastern, or catch up on full episodes with transcriptions here. I am at home, surprisingly. We’re coming from our sunny offices at home today right? Every one of them is having to come at this from a very different way.

Evaluation in Healthcare Improvement

Conversation Matters

One of the key questions we will consider at the Salzburg Conference is, “How do we know that no other factors are influencing the results—for example, other changes of which we are not aware, or secular trends?” In this blog I provide an answer that I think is applicable to both healthcare improvement and knowledge management. But collective sense making is more complex than just team members reporting out their knowledge so that others in the group are aware of it.

Improving Knowledge Worker Productivity

Conversation Matters

As Knowledge Management professionals our job is the help organizations leverage their knowledge. Our attention is focused on the knowledge worker and our major task is to devise ways for those knowledge workers to share the knowledge they have gained with their peers. In this post I propose a third task for knowledge managers, helping organizations improve knowledge worker productivity. Knowledge Management Professionals.

Here’s How The Collaborative Workplace Is Taking Over The Competitive One

Vantage Circle

The Journal For Knowledge Management says that people are more likely to share ideas and plans if they trust their team members. When employees trust each other, they discuss and arrive at decisions together.This means that encouraging collaboration can bring employees closer and improve workplace communication. For collaboration to run smoothly, the manager should assign tasks equally and fairly. project management tools like Basecamp.

The Essential Guide to Business Performance Management


Employees want their work and performance to be managed. That's why business performance management exists — it's a way for managers to support and develop employees to empower their work. The key to business performance management is to not be a helicopter boss or demand perfection all the time. But it's worth it — the managers who nail business performance management are better at engaging, evaluating, and handling their teams.

HR Tech Weekly: Episode #283: Stacey Harris and John Sumser

HR Examiner

Trump Bans Diversity Training in Federal Agencies Link ». Listen live every Thursday at 7AM Pacific – 10AM Eastern, or catch up on full episodes with transcriptions here. So sorry, but you’re more than welcome to come this way at some point if you need to.

HR TechStack – Learning Management System


Learning Management System (LMS) Software Definition. Learning management systems (LMSs) are software platforms for instructors to manage and organize educational courses online and provide students a single location for all course material. To qualify for inclusion in the Learning Management Systems (LMS) category, a product must: Deliver online course content to learners. The HR TechStack for Learning Management Systems.