Case study: how Workable’s TechOps optimized its processes
Workable
JULY 20, 2023
Tracking the new metrics George collaborated with IT to set up additional reporting in Jira to track these new metrics, creating a new benchmarking system. Setting goals based on new insights George set a new target of 4 hours for MTA, down from the 5-hour median which was observed during the benchmarking period.
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