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Cracking the Retention Code: Why Do Call Centers Have High Turnover Rates?

Payactiv

Most call center managers are laser-focused on meeting KPI metrics relating to customer experience. However, the employee experience is equally important, especially given that the call center industry is renowned for its high turnover rate. Why Do Call Centers Have High Turnover Rates?

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How to Engage Customers and Drive Profits With FMCG Loyalty Programs in The US

Xoxoday

In the densely crowded FMCG (Fast-Moving Consumer Goods) industry, characterized by high product turnover and short purchase cycles, where customers frequently switch labels and patron retention is crucial to survival, loyalty programs can deliver unique advantages for a business. Here are some themes to tinker with.  Action and fun.

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Why Today’s Incentive Thinking Is Different

Achievers

Too often in human history, this meant that people with less power were simply compelled to work, and incentives — if they existed — consisted merely of being allowed to survive. After several evolutionary waves, we have a deeper insight into what truly motivates people, and today’s incentives are about far more than compensation.

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Industry Insights: Call Center

Payactiv

Welcome to our resource page for Call Center Hiring! dropped to 3.4%, which made recruiting at competitive wages challenging for call centers. In 2021, a new set of problems beset upon the industry, including staffing shortages and intense competition for quality labor. The Call Center Facts.

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A Disciplined Strategy for Success in High-Volume Recruiting

HR Daily Advisor

For companies with seasonal high-volume recruiting needs, every year can seem like “déjà vu all over again.” Whether it’s hiring for open enrollment, tax time, or the holiday season, the pressure to find a large number of qualified candidates in a short span of time never goes away. Five Keys to a Successful Volume Hiring Process.

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15 OD Interventions Every HR Practitioner Should Know

AIHR

The present issue is a high employee turnover rate, but OD interventions look to solve the cause of high turnover. In contrast, a multi-national company will only be affected in the locations where turnover is high. Creating incentive programs. One of the consequences was a 30% decrease in involuntary turnover.

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How To Create an Effective Employee Recognition Program (in 2023)

AIHR

Improving recruitment : Potential employees are more interested in working for a company that demonstrates its interest in rewarding hard work. Managers can be powerful sources of recognition, ranging from a quick “thank you” to financial incentives. Monetary incentives can be attractive to employees but not to everyone.