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Cracking the Retention Code: Why Do Call Centers Have High Turnover Rates?

Payactiv

Most call center managers are laser-focused on meeting KPI metrics relating to customer experience. However, the employee experience is equally important, especially given that the call center industry is renowned for its high turnover rate. Why Do Call Centers Have High Turnover Rates?

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10 Best White Label Interview Tools to Streamline Hiring in 2025

HR Lineup

Recruiters and staffing agencies are always seeking scalable, efficient, and brand-friendly solutions to enhance the hiring process. White label interview tools offer a powerful way to streamline candidate assessments while reinforcing your own brand identity. What are White Label Interview Tools?

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Top 10 AI-Powered Skill Assessment Platforms for Hiring

HR Lineup

Recruiting top talent in today’s competitive market requires more than just resumes and interviews. Modern hiring demands data-driven, unbiased, and scalable evaluation methods. That’s where AI-powered skill assessment platforms come in. Best For: Tech companies hiring developers, data scientists, and engineers.

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Elevate Broker Offerings Even Further with PEO Premier®

Extensis

Quick look: To strengthen client relationships and keep SMBs competitive, brokers are constantly on the lookout for innovative tools, services, and strategies to help them grow their businesses without an added burden. Talent management services include recruiting consulting, conducting background checks, and interview training assistance.

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How to Choose the Right Talent Management System: A Complete Guide for HR Leaders

Peoplebox

54% of HR technology leaders expect their budgets to increase in 2025, with the rising need to use GenAI in HR. If you’re not using AI in any way in the HR function, you’re spending way more time and effort than you should, and you need to update or change your Talent Management System. Most companies have multiple HR tools.

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What Is a Competency Model? Expert Guidance on Developing Yours

AIHR

A competency model can be a powerful tool for HR and organizations to ensure employees have the right skills and knowledge to meet business goals. It can enable you to address skills gaps, improve hiring decisions, and support employee development. Informs recruitment criteria, performance standards, and job requirements.

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15+ Techniques of Job Analysis

Peoplebox

An incomplete understanding of job functions can cause many problems in a company, such as: Confusion about who does what Hiring the wrong people Trouble managing performance Gaps in training Employees quitting often Poor planning for future leaders Misalignment with company goals The solution lies in doing a detailed job analysis for key roles.