article thumbnail

Industry Insights: Call Center

Payactiv

As a result, we began to see an uptick in outsourcing costs and higher productive hourly rates in 2019. In 2021, a new set of problems beset upon the industry, including staffing shortages and intense competition for quality labor. Decrease the physical gap between supervisors and agents through coaching technology.

article thumbnail

How To Implement Career Coaching To Boost Employee Productivity  

Hppy

Companies continually seek ways to enhance team productivity in the ever-changing business landscape. One innovative method is career coaching— a powerful tool focused on the employees’ personal and professional growth and development. In the truest sense, career coaching can unlock the power within.

Coaching 103
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The ROI of Coaching: Building a Business Case for Leadership & Manager Coaching 

15Five

With the rapid technological and cultural changes our society has experienced over the last few decades, the old leadership styles leftover from the industrial age are no longer effective. That’s where coaching comes in. What is leadership coaching? “Everyone needs a coach,” he said. I could be a coach.

Coaching 223
article thumbnail

INTOO’s Career Coaching Team Wins Gold 2023 Globee® Award

Intoo USA

We are proud to announce that our career coaching team has been named Front-line Customer Service and Success Team of the Year in the 10th Annual 2023 Globee Awards for Sales, Marketing, Service, & Operations. More than 85 judges from around the world representing a wide spectrum of industry experts participated in the judging process.

Coaching 146
article thumbnail

What Is Outplacement Coaching?

Intoo USA

While business coaches and career coaches are common, outplacement coaching serves a professional in a specific situation: job loss. Outplacement coaching is provided by career coaches to those who have recently experienced or are experiencing job loss, most often as a result of layoffs or reductions in force.

article thumbnail

On-Demand Coaching Team Receives Gold Globee® in 2022 Golden Bridge Awards

Intoo USA

INTOO’s on-demand coaching team was recognized for Outstanding Achievement of the Year in Customer Success. As the only outplacement provider to offer on-demand career coaching seven days a week, we saw a 29+ increase in its usage by job seekers during the eligibility period. See the complete list of 2022 winners here: [link].

Coaching 200
article thumbnail

Intoo’s Coaching and Client Success Teams Win Multiple Globee® Awards

Intoo USA

The 8 th Annual 2021 Sales and Customer Service Excellence Awards honored achievements in customer and client service disciplines worldwide. . Intoo is among a distinguished group of winners, including organizations such as Microsoft, Verizon Connect, IBM, Wolters Kluwer, and many others.

Coaching 243