Skills Quotient: The Solution to the CEO’s Biggest Problem
OCTOBER 26, 2018
Mr. Reichheld shared this quote in a 2003 H arvard Business Review article that introduced Net Promoter Score. Fifteen years later, the most successful CEOs know their company’s NPS, because NPS gives CEOs a single metric, a universal way to benchmark and judge practices for their impact. For the first time, we are able to benchmark in a meaningful way, and breakdown differences using a codified, single C-level metric.