Skills Quotient: The Solution to the CEO’s Biggest Problem


Mr. Reichheld shared this quote in a 2003 H arvard Business Review article that introduced Net Promoter Score. Fifteen years later, the most successful CEOs know their company’s NPS, because NPS gives CEOs a single metric, a universal way to benchmark and judge practices for their impact. For the first time, we are able to benchmark in a meaningful way, and breakdown differences using a codified, single C-level metric.

Our Shaky Millennial Education Foundation

China Gorman

ETS’s report uses data from the Programme for the International Assessment of Adult Competencies (PIAAC) to explore this topic. Additionally, ACT recently reported that close to 31% (1 out of 3) high school graduates taking the ACT exam failed to meet any of the four college readiness benchmarks in English, math, reading, and science. They found that since 2003, the percentages of U.S. young adults since 2003, the numeracy scores of U.S.


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Performance Management Not Meeting Expectations? Remember the Goal.


Moreover, this translates into 51% stronger performance than competitors on financial measures such as profit and stock price (Bernthal, Rogers, & Smith, 2003). Finally, feedback should include strategies to deal with multiple, often competing goals. 2003).

A Full Guide to Job Evaluation for HR

Digital HR Tech

It leads to a great fit with the organization, the participatory process leads to buy-in and enables alignment with a competency framework. Next, benchmark jobs are identified, data collection is planned, and a communication plan is created.

Part I - Malaise in the Employee Rewards: What’s Going On?

Compensation Cafe

These include changes in the level and mix of benefits, widespread use of incentives for employee performance, commonplace use of pay for skills and competencies, and the emergence of the Silicon Valley model of rewards. I think the prime culprit is practitioner obsession with benchmarking as the key to rewards design. Benchmarking is the antimatter of strategic thinking. Far too few rewards professionals are able to discard the crutch of benchmark thinking. .

Measuring the Customer Experience of HR (Why and How)

Digital HR Tech

Companies usually don’t have competing HR services either, so the employee doesn’t have the option to choose one HR provider over another. The tool will ingest the anonymous data and provide companies with benchmarking and raw data sets, which can be used to improve critical touchpoints during moments that matter. New York: The Free Press. ——— (2003), Customer Experience Management: A Revolutionary Approach to Connecting with Your Customers.

Rich Brownstein: “My goal is not to celebrate individuals or specific movies, but to elucidate truth and intellectual honesty”

Thrive Global

By the time I sold the company in 2003 to move my family to Israel, I had over 100 employees and contractors. Yet, it is astounding how this wishful musing of an optimistic child has been used as the benchmark of hope for humanity.

Axiom CEO Elena Donio: “Resilience is about accepting failure as part of any learning curve”

Thrive Global

The close of that sale marked an important new chapter in my life: New home (Seattle), and new personal story (I got married in 2000 and had three boys between 2003 and 2010).

The Digital Force Awakens (Part 1)

SAP Innovation

My hypothesis to be tested: Benchmarked with peers, enterprises that successfully digitize the core should enjoy improved profit levels, reduced time to market, or better value from IT investments. Achieving success inevitably brings close chasers aiming to compete in the marketplace. The other side advocates that enterprise-wide IT systems enable organizations to quickly react and adapt to changes (Anderson, Banker, & Ravindran, 2003), thus proving positive impact on agility.