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3 Reasons Conversational Technology Should Be on Your Radar

HRExecutive

Full disclosure: When I’m not on the road attending an HR event, I probably speak to Amazon’s Alexa at home more than just about all the people I know. McKinsey research in 2012 estimated that knowledge workers spend as much as 1.8 to support these transactions have existed in HR systems for a long time.

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Why Knowledge Management Didn’t Save General Motors: Addressing Complex Issues By Convening Conversation

Conversation Matters

GM was brought down by a flawed strategy, but an organization’s strategy is clearly a product of the knowledge that exists within its walls. The knowledge existed within GM to develop a more competitive strategy. The knowledge management task is to bring together the collective knowledge of the organization to bear on complex issues.

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A Knowledge Management Strategy for Non-Profits Working in Developing Countries

Conversation Matters

I recently conducted a study of eleven non-profits to find out how knowledge management (KM) was being implemented in developing countries. In this article I have 1) outlined the findings from that study, and 2) developed a knowledge management strategy based on the findings. Staffing KM Positions. No KM Role.

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The Takeaways from RingCentral Analyst Summit

Aberdeen HCM Essentials

Last week, I attended RingCentral’s analyst summit which provided an opportunity to interact with various company executives, customers, and partners. Below is a summary of my takeaways from the event: Strategic Partnership with Avaya. Company Roadmap.

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Boost Low Employee Engagement with Your Benefits Programs

Tango Health

And countless hours of preparation, strategy, and execution are spent to make this event a success. Thankfully, technology exists to make this as impactful as in-person meetings: Invest in large-format webinar technologies that allow large number of employees to join at the same time.

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Takeaways from the Interactions Analyst Summit

Aberdeen HCM Essentials

On April 25, 2019, I attended the inaugural Interactions Analyst Summit. The event contained solid insights regarding company history, current and upcoming products, an insightful solution demo, and market messaging updates. IVAs differ from chatbot technology.

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Verint Engage 2019 Conference Takeaways

Aberdeen HCM Essentials

I was in Orlando two weeks ago attending Verint’s annual user conference, Engage. The event was a great opportunity to get updates on Verint’s product capabilities, market messaging, and interact with company executives, partners and customers. This article provides a brief summary of my takeaways from the event.