With the release of Service Performance Insight’s “2016 Professional Services Maturity Benchmark” report last year, it was clear that the professional services industry is at an inflection point, with many key indicators on the decline. According to a November 2015 report from Forrester Research, “The State Of Digital Business 2016 to 2020,” executives in professional services expect 49 percent of revenue to come through digital channels or products by 2020. MORE

The 2015 Customer Satisfaction Survey (CSat) results for NGA Digital HR Services have been analysed and they’re extremely positive. NGA is our benchmark provider for any future HR projects.” NGA services client in Spain Both the CSat results and the NPS are significant. MORE

A definition The impact of absenteeism in the workplace Excessive absenteeism: A Benchmark Absenteeism in the workplace: 7 Causes 13 effective absenteeism policies Conclusion Frequently Asked Questions. Absenteeism is any failure to report for or remain at work as scheduled, regardless of the reason ( Cascio & Boudreau, 2015 ). This rate is the number of absent days divided by the number of available workdays in a given period. Absenteeism Benchmark. MORE

The 2015 Customer Satisfaction Survey (CSat) results for NGA Digital HR Services have been analysed and they’re extremely positive. NGA is our benchmark provider for any future HR projects.” NGA services client in Spain Both the CSat results and the NPS are significant. MORE

Start on Wednesday, April 1, 2015, with a free interactive webcast, Benchmarking Your Hotline in 2015: How Does Your Data Measure Up? Our attendance policy states that your workday begins at 8:30 a.m. MORE

Vendors like TMBC, Reflektive, Engagedly, Workday, SuccessFactors and others are embedding ongoing feedback right into their performance management tools – redefining the multi-billion dollar market for performance and talent management. (I MORE

Managers on the front line can have the greatest impact on your company’s performance across multiple performance benchmarks. Some managers target 51 percent as the benchmark for success. Genuine curiosity can enable managers to discover creative solutions to problems, melt resistance, reframe problems by re-examining the underlying questions and alleviate workday boredom. A 2015 Pew Research study found that the Millennial Generation now makes up 34 percent of the U.S. MORE

In a few weeks we launch registration for Workday Rising Europe , which takes place early December in Dublin. Customers in Europe often tell me that during the process of vetting Workday they were impressed by the unusually high levels of satisfaction they heard from our other customers, as well as the customer-centric culture they experienced in interactions with Workday people. The post Why Customer Satisfaction Really Matters in the Cloud appeared first on Workday Blog. MORE