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9 Best Workforce Analytics Software for 2024

Terryberry

That's where workforce analytics software comes in. Workforce analytics software compiles all of your data in a central location, where you can evaluate and compare a variety of metrics. In this article, we're covering the benefits of workforce analytics and some of the most powerful software options you can choose from.

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The Three Eras of Knowledge Management

Conversation Matters

In this video I describe the Three Eras of knowledge management that I have previously written about on this blog, Where Knowledge Management has Been and Where it is Going – Part One , Part Two , and Part Three. Of course, management being interested in the opinions, ideas, and knowledge of employees is not new.

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Bersin: Don’t overlook these 8 factors in creating your new hybrid plan

HRExecutive

For example, some companies may mandate meeting attendance with cameras on for remote workers or may require that employees come into the workplace on certain days. In our company, client meetings can always interrupt normal internal meetings.) It’s important to discuss and review changes so employees know what’s expected.

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The 15 Top Call Center Software Platforms for 2024

Rallyware for Human Resources

In adopting such technology, it’s important to understand what the top call center software is as well as what the sales enablement best practices are. Advanced analytics : Providing insights into call metrics, agent performance, and customer behavior, facilitating data-driven decision-making. and Canada.

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10 Best HR Case Management Software 2024

HR Lineup

In the fast-paced and dynamic world of human resources, efficient case management is crucial for maintaining a well-functioning and productive workforce. Zendesk HR Case Management: Elevating Employee Support Zendesk, renowned for its customer service solutions, extends its prowess to HR case management.

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Preparing for the post-Covid-19 world

U-Next

These opportunities may arise from many responses to the pandemic which may be short term as well as ongoing trends which may persist in the longer term. This is expected to affect the fields of payments, e-commerce, entertainment, business meetings, travel and education very significantly.

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Where Knowledge Management Has Been and Where It Is Going- Part Three

Conversation Matters

In this three part series I‘ve classified the evolving landscape of knowledge management into three categories. The first category is Leveraging Explicit Knowledge and is about capturing documented knowledge and building it into a collection - connecting people to content. Leveraging Collective Knowledge.