Payactiv
OCTOBER 31, 2024
Most call center managers are laser-focused on meeting KPI metrics relating to customer experience. However, the employee experience is equally important, especially given that the call center industry is renowned for its high turnover rate. Why Do Call Centers Have High Turnover Rates?
DailyPay
APRIL 10, 2021
Attrition has always been expensive for companies, but in many industries, the cost of losing good workers is rising, thanks to increasingly tight labor markets. This makes measuring employee turnover more important for employers. How can you gauge if you’re spending too much on employee turnover? Wholesale trade: 1.9%.
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Extensis
NOVEMBER 6, 2023
Full-scale recruiting adds ease to hiring non-clinical staff Clinical short staffing has become a critical reality within the healthcare industry. These trends are making hiring managers within medical practices dedicate a lot of their time to filling open clinical roles. increase in labor expenses.
Extensis
NOVEMBER 7, 2022
Multiple organizations were involved in these schemes, including telemarketing call centers, staffing companies, physicians, marketers, brokers, and more. How can individuals and employers identify a possible telemedicine fraud scheme?
DailyPay
MAY 14, 2018
Employee turnover and employee attrition cost your business money. Employee retention is how you combat turnover. It’s natural for organizations to experience turnover. Also, some industries are prone to higher turnover rates than others due to wages, difficulty of work, and benefits they traditionally offer to employees.
Steve Boese
FEBRUARY 25, 2016
By now I am pretty sure you've heard the story of the call center rep at Yelp who was summarily fired after posting an 'open letter' to the CEO claiming (among other things), that the company's failure to pay a living wage was placing her and her colleagues under tremendous financial pressure. Here's a quick, incomplete list.
Robin Schooling
MAY 15, 2024
I wrote about the battle of “Conference HR” vs. “Real World HR” (still one of my top 5 read blog posts) in which I pointed out that the hot-takes offered by speakers, pundits and the vendor account executive at the bar are often so far removed from day-to-day reality as to be somewhat laughable. Get on TikTok to recruit Gen Z.
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