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How to be a Good Internal Consultant

Workplace Psychology

Additionally, several core consulting skills (AIMC, 2017) are needed, such as business acumen, business process optimization, change management, coaching & consulting skills, and project management. First , it doesn’t matter how smart or knowledgeable you are or how much experience you have or bring.

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Why Knowledge Management Didn’t Save General Motors: Addressing Complex Issues By Convening Conversation

Conversation Matters

The knowledge existed within GM to develop a more competitive strategy. But between 2000 and 2008 knowledge management did not help GM bring that organizational knowledge together in a way that could have saved it from bankruptcy. How to frame the question for the conversation. • How to obtain cognitive diversity.

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To improve EX and agility, many HR teams are restructuring

HRExecutive

Related: How to maximize the power of excellent HR service quality Survey respondents were classified into two groups: Those in the elite group had superior outcomes, such as high employee engagement, while those in the second group didn’t. Devote more resources to HR change management.

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Leveraging Collective Knowledge: NASA’s Constellation Program

Conversation Matters

Every organization has the problem of how to save the knowledge it has created, but after the cancelation of the Constellation program (CxP), NASA has that problem in spades. David Delong wrote about NASA' loss in Lost Knowledge , Oxford Press 2004. effective methodologies for capturing knowledge. *

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A Wiki for Generals

Conversation Matters

The Army has a many great examples of Generals participating in knowledge management activities, like Major General Michael Oates holding open chats with the troops, and Admiral Stavridis who blogs regularly and participates on Facebook. There are even more examples of Generals actively supporting knowledge management activities.

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Organizational Studies that Don't Just Sit on the Shelf: Participatory Action Research

Conversation Matters

The first principle is to have as a principal investigator a social scientist that is knowledgeable about how to conduct qualitative research to insure both the reliability and validity of the study. A protocol is a step-by-step guide of how to conduct the interviews. ensure consistency across multiple interviewers.

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10 Best IT Service Management (ITSM) Tools of 2024

HR Lineup

With a user-friendly interface and advanced features like incident management, problem resolution, and change management, ServiceNow continues to be a top choice for organizations aiming to enhance their IT service delivery. Known for its intuitive user interface, this tool facilitates easy incident and change management.