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Ten Big Ideas of Knowledge Management

Conversation Matters

People are more willing to share their knowledge and expose their thinking when they have built a trust relationship with others. For example, the United Nations meeting hall is designed in concentric circles to provide a visual representation of what the UN stands for – unity among nations. Connection before Content.

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International Hiring Readiness Checklist

HR Stacks Blog

There are plenty of benefits, like having team members in different time zones for around-the-clock operations, gaining insights into new markets, and building more diverse, innovative teams. Its designed to help HR teams, business leaders, and hiring managers get everything in place before bringing in global talent.

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Transferring Expertise: The Best Way to Move Tacit Knowledge

Conversation Matters

One of the really tough nuts to crack in KM has been how to transfer the knowledge of experts to those less skilled. If we are going to crack this nut, we need a better image – a more accurate way to think about how experts create and store the knowledge they use. Let’s turn to a real life example.

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A Wiki for Generals

Conversation Matters

Here are a few examples of the kind of knowledge in those 100 manuals. The Army has a many great examples of Generals participating in knowledge management activities, like Major General Michael Oates holding open chats with the troops, and Admiral Stavridis who blogs regularly and participates on Facebook.

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Improving Knowledge Worker Productivity

Conversation Matters

As Knowledge Management professionals our job is the help organizations leverage their knowledge. Our attention is focused on the knowledge worker and our major task is to devise ways for those knowledge workers to share the knowledge they have gained with their peers.

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The Complexity of Transferring Lessons Learned from Projects

Conversation Matters

The team that has learned something writes it up, then the team that needs the lesson reads the report – knowledge transferred, end of story. The fault, if there is one, is the lack of recognition of the complexity involved in transferring knowledge. For example, does this project address some unique issues?

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The Hallways of Learning

Conversation Matters

Our hallway conversations have several useful attributes; they remove some of the sense of hierarchy making participants in the conversation more equal; they invite multiple perspectives because anyone who wanders by is invited in; and likewise, people are free to move on if they find the conversation uninteresting.