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The Hallways of Learning

Conversation Matters

The article was read by some members of a research group at the National Institute for Working Life (Arbetslivsinstitutet) in Stockholm, Sweden and they saw the ideas as a way to enhance their own collective learning. Following are the questions and the general response I got to each: 1.

Transferring Expertise: The Best Way to Move Tacit Knowledge

Conversation Matters

One of the really tough nuts to crack in KM has been how to transfer the knowledge of experts to those less skilled. One of the early attempts was made by the World Bank, who video-taped (this was very early when it really was tape) interviews with experts from around the world, for example, a very experienced road construction engineer in Pakistan or a long-time education expert in Brazil. Let’s turn to a real life example.

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Collective Sensemaking: How One Organization uses the Oscillation Principle

Conversation Matters

Kessels and Smit (K&S) is a consulting firm that makes use of Collective Sensemaking to continually learn how to be more effective as a company, serve their clients better, help and support each other, and find and engage in interesting client projects. .

The Complexity of Transferring Lessons Learned from Projects

Conversation Matters

Transferring lessons from one project to another seems like it ought to be a simple task. The team that has learned something writes it up, then the team that needs the lesson reads the report – knowledge transferred, end of story. Peer assist is a team-to-team exchange.

A Wiki for Generals

Conversation Matters

Here are a few examples of the kind of knowledge in those 100 manuals. The Army's operational concept is full spectrum operations: Army forces combine offensive, defensive, and stability or civil support operations simultaneously as part of an interdependent joint force to seize, retain, and exploit the initiative, accepting prudent risk to create opportunities to achieve decisive results. It is fundamental to directing operations.

Organizational Studies that Don't Just Sit on the Shelf: Participatory Action Research

Conversation Matters

Other times the client who asked for the study just isn’t in a position to do anything about the findings. Participatory Action Research is a way to conduct an organizational study that has a very different outcome, that is, change starts to happen while the study is still being conducted.

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