7 of the best knowledge management system examples for your org
Jostle
FEBRUARY 1, 2024
Learn how to improve knowledge sharing, enhance decision-making, and foster collaboration for success.
Ten Big Ideas of Knowledge Management
Conversation Matters
AUGUST 31, 2020
For example, the United Nations meeting hall is designed in concentric circles to provide a visual representation of what the UN stands for – unity among nations. Conversation is not so necessary if the knowledge you are seeking is about a technical problem, for example, “What software do your use for tracking donors?”
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From Awareness to Action: An HR Guide to Making Accessibility Accessible
Unlocking Employee Potential with the Power of Continuous Feedback
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Knowledge Management: What it is and why it matters
ThoughtFarmer
JULY 29, 2019
We’ve all heard the cliché “knowledge is power,” but what use is knowledge in the workplace if it is trapped inside your employees’ heads? There is no shortage of information on the subject of knowledge management (KM), but the topic is hot with good reason. What is knowledge management?
Knowledge Management That Makes a Difference
Conversation Matters
APRIL 14, 2017
I have long held a conviction that the best way to understand knowledge management is to actually experience it, not listen to a presentation about it, or even read about it - but to experience it. The meeting was designed around seven “Big Ideas” that URC has incorporated into its spread strategy for knowledge management.
The Three Eras of Knowledge Management
Conversation Matters
AUGUST 8, 2012
In this video I describe the Three Eras of knowledge management that I have previously written about on this blog, Where Knowledge Management has Been and Where it is Going – Part One , Part Two , and Part Three. A recent example of convening is a meeting I facilitated for NASA. Zhenshen, China.
The CKO of Microsoft Services Has a Surprising Perspective on Knowledge Management
Conversation Matters
JULY 19, 2017
KM is key to providing insights, for example, on how to improve sales and marketing, but KM is not the one to define benefit. You can’t measure the ROI of knowledge. We need more research to understand the social context of the worker, for example, what are the legal aspects of who owns the knowledge?
Improving the Employee Experience with Better Technology
Cornerstone On Demand
FEBRUARY 11, 2018
Enter: knowledge management technology—organizational systems that enable companies to share different types of resources, such as learning content , both internally and externally. Millennials in particular—who make up the largest generation of workers today—expect to work with technology that feels natural to them.
Why Knowledge Management Didn’t Save General Motors: Addressing Complex Issues By Convening Conversation
Conversation Matters
MAY 13, 2012
The knowledge existed within GM to develop a more competitive strategy. But between 2000 and 2008 knowledge management did not help GM bring that organizational knowledge together in a way that could have saved it from bankruptcy. Johnsonville Foods an Example of Using Collective Knowledge to Address Complex Issues.
The CKO of Microsoft Services Has a Surprising Perspective on Knowledge Management
Conversation Matters
JULY 19, 2017
KM is key to providing insights, for example, on how to improve sales and marketing, but KM is not the one to define benefit. You can’t measure the ROI of knowledge. We need more research to understand the social context of the worker, for example, what are the legal aspects of who owns the knowledge?
A Knowledge Management Strategy for Non-Profits Working in Developing Countries
Conversation Matters
JUNE 25, 2012
I recently conducted a study of eleven non-profits to find out how knowledge management (KM) was being implemented in developing countries. In this article I have 1) outlined the findings from that study, and 2) developed a knowledge management strategy based on the findings. Staffing KM Positions.
A Knowledge Management Conference that Actually Used KM Principles
Conversation Matters
NOVEMBER 30, 2010
Like many organizations, the US Army holds a Knowledge Management Conference each year. The audience also had ideas for taking it even further, for example, “Some of the time put us in cross functional groups and at other times group us by similar job functions.” and simply, “Give us more time in the small groups.”.
How to capture institutional knowledge
Insperity
MARCH 9, 2021
For example, think about your own job tasks: What do you know that only a few coworkers or subordinates might grasp? We see institutional knowledge as a good thing (until it’s not). Dedicated employees managing heavy workloads with great independence – if you don’t see much of a problem, you’re not alone.
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Knowledge Management: Where We've Been and Where We're Going - Part Two
Conversation Matters
MAY 10, 2009
In this series I‘ve classified the evolving landscape of knowledge management into three categories. The first category is leveraging explicit knowledge and is about capturing documented knowledge and building it into a collection - connecting people to content.
Where Knowledge Management Has Been and Where It Is Going- Part One
Conversation Matters
MAY 2, 2009
In this post I will tackle not only the first category but also paint a brief picture of how organizational knowledge was conceptualized before the rise of KM – the precursors of knowledge management. Knowledge Management Precursors. The First Category of Knowledge Management - Leveraging Explicit Knowledge.
Potentiation: Neurology and Knowledge Management
Conversation Matters
MARCH 12, 2009
Of course, it’s all a good deal more complex since that lone neuron is also exciting lots of other neurons and even turning some off – but for the purpose of thinking about how it impacts knowledge, lets stay simple. Each time the pathway is excited it becomes more potentiated, that is, more accessible the next time.
3 Reasons Conversational Technology Should Be on Your Radar
HRExecutive
APRIL 3, 2019
McKinsey research in 2012 estimated that knowledge workers spend as much as 1.8 While there have been numerous advances in enterprise knowledge management since 2001 that make that 1.8 In a common HR-related example, you may ask your digital HR assistant, “How much PTO do I have left this year?”
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Where Is The Only Place Employees Share Their Knowledge?
Conversation Matters
APRIL 1, 2022
For example, imagine a field representative who installs and repairs the company’s product, and overtime, determines that a given part fails repeatedly under certain identifiable conditions. Some are Knowledge Management processes, such as, After Action Reviews, Peer Assists, Communities of Practice, and Storytelling Circles.
CX Tips For Legal SAAS Companies
Satrix Solutions - Employee Engagement
APRIL 10, 2024
She ventured into legal publishing, focusing on online legal products, and later shifted to knowledge management roles in law firms. Today, Sally is at the helm of customer experience at Legatics, a legal tech organization specializing in transaction management platforms predominantly used by law firms.
Bersin: Don’t overlook these 8 factors in creating your new hybrid plan
HRExecutive
JUNE 21, 2021
Work practices, management behaviors, reward systems and flexibility are all likely affected by any plans you put into place. For example, some companies may mandate meeting attendance with cameras on for remote workers or may require that employees come into the workplace on certain days. Others may have more relaxed policies.
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Why HR Needs To Ground Talent Decisions In Solid Business Impact
HR Tech Girl
MAY 19, 2023
Prior to that, he spent eight years leading consulting and best-practice research on knowledge management, human capital management, and process improvement. Through my work in knowledge management, learning and development, and talent management, I learned how great companies prepare employees to take on and excel in new roles.
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How to create a trusting relationship within a team
Hppy
JUNE 15, 2020
Trust is also important for sharing knowledge. A study published in the Journal of Knowledge Management showed that trust is a key element in knowledge acquisition. Simply put, if team members trust each other, they are more willing to share knowledge and communicate more openly. Give me an example.
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How Can Knowledge Management Systems Help in Faster Onboarding Of Employees (+10 Best Knowledge Management Systems for 2024)
Empuls
FEBRUARY 1, 2024
How knowledge management assists in onboarding On their first day on a new job, employees come with their professional skills already tested and evaluated. Such learning can have many formats: Knowledge base - a storage of the company’s knowledge. Proper onboarding increases employee retention. Video tutorials.
KM Metaphors that Could Expand Our Practice
Conversation Matters
JUNE 8, 2019
They use the example of the common metaphor, argument is war. For example, we attempt to win, rather than focusing on understanding the other’s perspective. For example, using the metaphor, argument as war , blinds us to the possibility that there is another way to engage those with whom we disagree. Okay shoot.
Here's How HR Leaders Are Addressing Talent Development During a Federal Hiring Freeze
Cornerstone On Demand
MARCH 26, 2017
Here are three key strategies government leaders are using to understand, cultivate and retain top talent in their departments in 2017: Invest in Peer-Based Programs This year, only six percent of government leaders feel that their "leadership and knowledge management" efforts are very successful.
4 Planning and Design Patterns from Credit Union and Bank Intranet Projects
ThoughtFarmer
FEBRUARY 10, 2021
By consolidating the information needed for answering customer questions, you reduce the amount of searching employees will need to do, and this is a fantastic way to manage corporate knowledge. Another common pattern is the bucket of information about daily branch management This includes information such as: Bank safety protocols.
Organizational Learning Strategy: The What, Why and How
Analytics in HR
MARCH 2, 2022
What is an example of organizational learning? Knowledge retention – Turning individual tacit learnings into clearly documented information. Knowledge transfer – Sharing the learnings with the business. For example, imagine you work for a Software as a Service (SaaS) company.
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Knowledge Transfer: When to Use What Method
Conversation Matters
SEPTEMBER 8, 2016
Transferring knowledge from one part of the organization to another is at the heart of knowledge management. But a general call to encourage more knowledge sharing or transfer is not very effective because there are many ways to transfer knowledge. Examples are SOPs, job aids, and well-documented process steps.
How To Turn Employees Into Active Users of Corporate Knowledge
TalentCulture
DECEMBER 19, 2016
Launching their knowledge management initiatives, organizations often resemble oil extraction companies. They start to drill their knowledge wells and rub their hands in anticipation of the upcoming boost to their business. Why knowledge lays idle. Tacit knowledge is underused. However, the case is pretty common.
Applying Design Thinking for Employee-Driven Solutions
Everwise
MAY 24, 2017
For example, Deloitte’s 2016 Global Human Capital Trends highlights one Australian government agency, which developed eight “employee personas” in its process of designing a new HR portal. For example, Decker Brands, Nestle, and Qualcomm have used design thinking to develop highly intuitive, experiential learning programs.
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Degreed Experiments with Emerging Technologies
Degreed
APRIL 18, 2024
We’re determined to give you actual data and examples that can only come from trial and error. We’re seeing rapid advancements in RAG methodologies, longer context windows, methods for extending memory, and new architectures (beyond transformers used in models like ChatGPT) that will empower knowledge management.
One Way To Turn an Unexpected Resignation into a PR Win.
The HR Capitalist
JANUARY 15, 2019
A CEO friend of mine (Knowledge Management company, appox 1500 FTEs) recently had a high-level resignation on her team. Here's the specs of the situation: The spot being vacated was an important role, and the incumbent gave her no notice that they were thinking about leaving, although the division being managed was struggling.
SharePoint Can’t Learn
Conversation Matters
NOVEMBER 12, 2018
SharePoint has become so ubiquitous that, at KM World, Knowledge Management seems to have become equated with implementing SharePoint repositories and communities! Translation is most effective when it is a conversation between those that wrote the document and those that want to use that knowledge.
Balancing Technology and Employee Growth for Greater Organizational Productivity
Synergita
SEPTEMBER 29, 2023
Knowledge Management Systems : Organizations can use technology to establish knowledge management systems. These systems centralize information, best practices, and institutional knowledge, making it easily accessible to all employees.
Three Books Every KM Professional Should Read
Conversation Matters
JUNE 20, 2017
Edmondson’s book, Teaming is one of the best knowledge management books I’ve read, although I don’t think she ever mentions the term knowledge management in the book. The book is not limited to teams, rather she uses the term “teaming” as a verb, to talk about a way of organizational functioning.
Workers are looking – and leaving – for career development
HR Morning
JUNE 11, 2019
Institutional knowledge/Knowledge management. Whenever employees leave, organizations lose hard-to-replace knowledge about what has been successful and unsuccessful in moving strategy forward. Unfortunately, relatively few organizations have developed formal programs to proactively prepare for such losses of knowledge.
The Power of Action Learning: A Process for Building a Collaborative Culture
Conversation Matters
NOVEMBER 2, 2012
It is not a new process, but one that was used both in Europe and the US, long before the term “Knowledge Management” was first heard in organizations. For example: ? For example: o Design and implement a solution to improve the company’s performance in responding to customers’ requests.
Boost Employee Productivity with a Knowledge Management System
PSB
JANUARY 23, 2022
Knowledge Management System and Employee Productivity. While there are many different ways to achieve this, a knowledge management system (KMS) can be an extremely valuable tool. How Knowledge Management System improves employee productivity. Enhanced Knowledge Sharing. contact-form-7].
How to plan for the continuous improvement of your intranet
ThoughtFarmer
JUNE 30, 2021
As an example, we once spoke with an intranet manager who was trying to wrap her head around tagging. And it didn't matter whether tagging turned out to be a success or not, so long as the knowledge sharing returned value to the business. Business-driven development contrasts sharply with feature-driven development.
Quote of the Week: “Fall in Love with the Problem…
Something Different
JULY 20, 2015
For example, many HR pros often wonder what the ‘best’ ATS is, and/or agonize over the ‘best’ compensation strategy (broad banding, traditional structures, market pricing, step systems etc.). …The same could also be said of most other aspects of HR. ^And such a program is not built and implemented in a day).
HR Software 100
100 Contact Center & CX Trends 2019 (Part 2)
Aberdeen HCM Essentials
DECEMBER 20, 2018
For example, commerce organizations can use machine learning to determine the ideal cross-sell / up-sell offers for shoppers by analyzing historical online orders. Knowledge management : This isn’t a new technology in the CX leaders’ toolbox. videos, images, podcasts, etc.)
7 Ways the U.S. OPM Competency Models Can Support Your Workforce Planning
AvilarHR
DECEMBER 6, 2023
For example, the skill of “Strategic Thinking” encourages employees to consider the bigger picture, coordinating their efforts with your company’s long-term vision. Aligning Competencies with Strategic Goals Workforce planning is most effective when aligned with your strategic goals.
Knowledge Management in HR: How To Improve Your Hiring Process
Ongig
APRIL 25, 2024
This includes internal processes like staff management, culture building, performance analysis, employee relations, onboarding, and many more. These are some aspects of knowledge management in HR. But they also need to make this type of knowledge available and easily accessible.
How STEM Experts Help High Potentials Step Up Their Game
ATD Human Capital
JANUARY 12, 2016
This is why APQC recommends a holistic approach that combines techniques from executive management, human resources, knowledge management, content management, and multiple technical disciplines. But perhaps not surprisingly, the more integrated these multidisciplinary efforts are, the more effective they become.
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Three Books Every KM Professional Should Read
Conversation Matters
JUNE 20, 2017
Edmondson’s book, Teaming is one of the best knowledge management books I’ve read, although I don’t think she ever mentions the term knowledge management in the book. The book is not limited to teams, rather she uses the term “teaming” as a verb, to talk about a way of organizational functioning.
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