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Crafting Your IT Dream Team: Building a Robust Helpdesk Support Department

Professional Alternatives

Whether it’s resolving technical issues, answering queries, or providing guidance, a well-functioning helpdesk support department ensures smooth operations and customer satisfaction. Well-Defined Processes and Workflows A well-defined set of processes and workflows is essential for streamlining the helpdesk support operations.

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The Three Eras of Knowledge Management

Conversation Matters

In this video I describe the Three Eras of knowledge management that I have previously written about on this blog, Where Knowledge Management has Been and Where it is Going – Part One , Part Two , and Part Three. Ed is a seasoned KM professional, fully capable of developing such a strategy. Zhenshen, China.

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Organizational Learning Strategy: The What, Why and How

Analytics in HR

An organizational learning strategy enables a company to keep learning, improving, and developing new capabilities based on past successes and failings. Let’s have a look at all you need to know about creating an organizational learning strategy. What is an organizational learning strategy? What is organizational learning?

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HR Leadership: A Fresh Perspective on Shaping Organisational Success

EmployeeConnect

Here are seven key strategies HR can employ to proactively contribute to transforming their organisation and fostering an improved work environment: Anticipate the Future: Being at the forefront of trends and foreseeing responses should be inherent to the skill set of HR leaders.

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Helpjuice

HR Lineup

Helpjuice is a cutting-edge knowledge management software solution designed to empower organizations to efficiently capture, organize, and share their internal knowledge and information. Users can effortlessly create and structure their knowledge base, organizing content into categories, topics, and articles.

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How to be a Good Internal Consultant

Workplace Psychology

Important competencies to be a successful internal consultant (Phillips, Trotter, & Phillips, 2015) include communication skills, feedback skills, problem-solving & analytical skills, and organizational skills. Finally, learn to get along and work well with others and be nice. Written By: Steve Nguyen, Ph.D.

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2024 Top Trends in Employee Engagement for Internal Communications

PoliteMail

Content delivery: By utilizing scheduling and workflow automation tools, organizations can plan and deploy communications in advance, improving content consistency and increasing employee engagement. Measuring analytics: Automation allows for streamlined measurement and analysis of internal communication efforts.