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Applying Design Thinking for Employee-Driven Solutions

Everwise

The business operating environment has transformed over the past decade with the development of technology. Design thinking is an approach to generating new solutions that specifically meet customer or stakeholder needs. The cost and risk to experiment has substantially decreased. What is design thinking? Sounds great, right?

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Everything You Need to Know about Call Center Training

PSB

In this post, we’ll explore why this training is essential, its advantages, best practices, software solutions, and more. Businesses use various call center platforms to handle customer inquiries, complaints, suggestions, and feedback. Classroom training includes lectures, workshops, and group activities.

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A Knowledge Management Strategy for Non-Profits Working in Developing Countries

Conversation Matters

I recently conducted a study of eleven non-profits to find out how knowledge management (KM) was being implemented in developing countries. In this article I have 1) outlined the findings from that study, and 2) developed a knowledge management strategy based on the findings. Staffing KM Positions.

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Why HR Needs To Ground Talent Decisions In Solid Business Impact

HR Tech Girl

Prior to that, he spent eight years leading consulting and best-practice research on knowledge management, human capital management, and process improvement. My favorite quote is from the legendary basketball coach, John Wooden. When opportunity knocks, it’s too late to prepare.” producing the well).

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Using Personalization to Activate Learners

Silkroad

During this year’s SilkRoad Connections Conference , David Wentworth, principal analyst in learning and development at Brandon Hall Group , shared that 62 percent of high performing organizations use personalized learning. Formal learning builds a foundation on which organizations can add other learning methods (like assessments).

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Improving Knowledge Worker Productivity

Conversation Matters

As Knowledge Management professionals our job is the help organizations leverage their knowledge. Our attention is focused on the knowledge worker and our major task is to devise ways for those knowledge workers to share the knowledge they have gained with their peers. The question, “What is your task?”

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Crossing Boundaries - The Un-Town Hall

Conversation Matters

As soon as the accounting is over, employees from across DIA stand up, one at a time, and offer LTG Maples solutions, not problems. And they only offer solutions THEY are willing to take personal responsibility for implementing. There are from 5 – 20 solutions offered at each monthly meeting. crisis response).