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A Knowledge Management Strategy for Non-Profits Working in Developing Countries

Conversation Matters

I recently conducted a study of eleven non-profits to find out how knowledge management (KM) was being implemented in developing countries. In this article I have 1) outlined the findings from that study, and 2) developed a knowledge management strategy based on the findings. Non-Profits working in Developing Countries Have Come Late to Knowledge Management. In many industry sectors knowledge management has been in place for 15 to 20 years.

What is knowledge management strategy?

Twine App

You need a knowledge management strategy. Put simply, knowledge management is the way an organisation shares information. But, if your career history is anything like mine, you’ve worked at a slew of companies who are very bad at handling information. The solution: you need a knowledge management strategy. What is a knowledge management strategy? A knowledge management strategy is your plan to get there.


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Knowledge Management: What it is and why it matters


We’ve all heard the cliché “knowledge is power,” but what use is knowledge in the workplace if it is trapped inside your employees’ heads? There is no shortage of information on the subject of knowledge management (KM), but the topic is hot with good reason. Consider how many times your organization has lost valuable expertise and knowledge when an employee left? How we collect and manage their knowledge is critical. Types of knowledge.

The Three Eras of Knowledge Management

Conversation Matters

In this video I describe the Three Eras of knowledge management that I have previously written about on this blog, Where Knowledge Management has Been and Where it is Going – Part One , Part Two , and Part Three. In the earlier blog post I called the third era, “collective knowledge” and I remain convinced that collective knowledge is at the heart of this change. It is the "means," but what is being managed are ideas.

The CKO of Microsoft Services Has a Surprising Perspective on Knowledge Management

Conversation Matters

I recently had the opportunity to interview Jean-Claude Monney , for a project I was working on for USAID. You can’t measure the ROI of knowledge. Where we used to talk about blue collar and white collar, we now need to add “no collar.” “These no collars are those contributing knowledge on platforms like Stack Overflow , they are software programmers that work freelance and get engaged as contractors.

The CKO of Microsoft Services Has a Surprising Perspective on Knowledge Management

Conversation Matters

I recently had the opportunity to interview Jean-Claude Monney , for a project I was working on for USAID. You can’t measure the ROI of knowledge. Where we used to talk about blue collar and white collar, we now need to add “no collar.” “These no collars are those contributing knowledge on platforms like Stack Overflow , they are software programmers that work freelance and get engaged as contractors.

Q&A on AI and Intelligent Tools with John Sumser

HR Examiner

Watch this video Q&A with John Sumser on AI and Intelligent Tools in the HR and Recruiting space during the coronavirus pandemic. This video by John Sumser is his talk on AI and Intelligent Tools in the HR and Recruiting space in the times of the coronavirus pandemic.

Organizational Learning Strategy: The What, Why and How

Analytics in HR

An organizational learning strategy enables a company to keep learning, improving, and developing new capabilities based on past successes and failings. Let’s have a look at all you need to know about creating an organizational learning strategy. Knowledge communities.

Transferring Expertise: The Best Way to Move Tacit Knowledge

Conversation Matters

One of the really tough nuts to crack in KM has been how to transfer the knowledge of experts to those less skilled. One of the early attempts was made by the World Bank, who video-taped (this was very early when it really was tape) interviews with experts from around the world, for example, a very experienced road construction engineer in Pakistan or a long-time education expert in Brazil. Ashby’s* law of requisite variety at work! 1993) Knowledge for Action.

Nine Practices To Make Webinars Interactive and Effective

Conversation Matters

One of the most effective ways to make a Webinar more interesting is to stream video of the speaker. Keep the speaker on screen in a smaller box while slides are being shown or alternate between slides and the video of the speaker. Use an interview format instead of a “presentation,” again as streaming video. The back and forth of an interview holds our attention. Find a “ Larry King ” in your organization to be the interviewer. .

A Model Lessons Learned System – The US Army

Conversation Matters

What began as an AAR process in the 1970s has become a robust system of identifying, collecting, analyzing, transferring, and moving lessons learned at all levels of command. I have detailed the progression of this system using the model I constructed for The Three Eras of Knowledge Management. Since the beginning of the Iraq war CALL has become a subset of the larger Army Combined Arms Center’s Battle Command Knowledge System located in Ft Leavenworth.

Bersin: Don’t overlook these 8 factors in creating your new hybrid plan


Work scheduling, management processes, systems and tools, benefits policies and much, much more all have to be factored in. Work practices, management behaviors, reward systems and flexibility are all likely affected by any plans you put into place.

The Complexity of Transferring Lessons Learned from Projects

Conversation Matters

The team that has learned something writes it up, then the team that needs the lesson reads the report – knowledge transferred, end of story. But unfortunately too many attempts at lessons learned don’t work. The fault, if there is one, is the lack of recognition of the complexity involved in transferring knowledge. The first step in transferring knowledge is for the originating team to figure out what it has learned. The Complexity of Knowledge Transfer.

Satya Kalyan Yerramsetti of Telebu Communications: “Learn from & Laugh at your failures”

Thrive Global

Learn from & Laugh at your failures. It is essential to celebrate failures, learn from them and laugh at them. I think if, as an entrepreneur, you are unable to laugh at yourself and take things with a grain of salt, you won’t be able to survive for long.

The Bamboo Project Blog: Seven Strategies for Supporting Personal Learning Environments at Work

The Bamboo Project Blog

The Bamboo Project Blog « 31 Days to a Better Blog--Day 15: Stickify Your Blog | Main | 31 Days to a Better Blog--Days 16 & 17: Heatmaps and Stumble Ads » Seven Strategies for Supporting Personal Learning Environments at Work Yesterday I started to answer Glen Rosss question about how to support staff in developing and using personal learning environments (PLEs) by defining what I mean when I talk about a PLE.

Tools 40

My Bookshelf

Thrive Global

More importantly, I don’t think the time-commitment has come at the expense of real living or relationships?—?even balancing each book’s affect on me at the time of my reading it and, to a lesser extent, its resonance unto me up through the present. It seems like cognitive dissonance to continue ignoring the knowledge that individuals consume outside of the classroom and throughout their lives. These broad categories lay at the intersection of my aptitude and my interest.

6 workplace changes we can expect in the 2020s


One of the surprises we’re witnessing at the moment is the increasing value placed upon soft skills, across corporate levels. Screening call / one-way video interview. Face-to-face interview (be it video or in person). Management of the employee.

Ashok Krish On How We Need To Adjust To The Future Of Work

Thrive Global

Companies will start using behavioral big data to provide digital nudges to help employees self-actualize and find purpose at work. People ask me how I find time to do these things on top of my work… It is easy, I just put my energy and focus on what I’m good at. Knowledge assistants?—?

Intranet Best Practices that Improve Internal Communication


However, many organizations have failed to appreciate the full depth and capability of intranet software. . Unlike accounting software, you don’t reap the benefits instantly. Fortunately technology, like intranet software, helped organizations keep employees connected and informed.

Boost Low Employee Engagement with Your Benefits Programs

Tango Health

Benefits programs like condition management, referral programs, second opinion counseling or Explanation of Benefits management are on the rise. And countless hours of preparation, strategy, and execution are spent to make this event a success.

Cornerstone vs Edcast


Cornerstone is a Learning Management System (LMS) that enables you to give your employees a seamless learning and development experience. It was not created as a learning management system but rather as a student information system (SIS). Compensation Management.

Staying Together While Working Apart

Conversation Matters

Here are some tips about how those experienced teams stay connected: Manager 1:1s with team members. Manager 1:1s with team members. When working remotely, team members can become concerned that their manager may not know what they have been working on and what they have successfully achieved. TechnipFMC’s Knowledge Management team of 12 members, is remote. The team is divided into three sub-teams, each with a program manager who is in a supervisory role.

Here’s How to Reinvent Learning Management


Tee up an intelligent human to step in at the necessary point of entry to validate an outcome or decision. If upskilling and retraining the workforce isn’t part of a company’s workforce-development strategy, that organization risks being part of that churn. We’ve not modernized learning-management technology and processes to complement the way consumers consume and learners learn. Learning and knowledge should be online, available on video and provided as rich content.

Using Personalization to Activate Learners


During this year’s SilkRoad Connections Conference , David Wentworth, principal analyst in learning and development at Brandon Hall Group , shared that 62 percent of high performing organizations use personalized learning. Like what should the company’s learning strategy look like. The 70:20:10 framework is a way to think about learning strategy. Organizations that are looking to develop a personalized learning strategy have lots of learning methods to choose from.

HR Tech Weekly: Episode #243: Stacey Harris and John Sumser

HR Examiner

Hosts Stacey Harris and John Sumser discuss important news and topics in recruiting and HR technology. Rights group files federal complaint against AI-hiring firm HireVue, citing ‘unfair and deceptive’ practices Link ». Google Cloud launches AI-driven management platform to tame network complexity Link ». Microsoft Ignite 2019: Meet Project Cortex, Office 365 knowledge-management service Link ». We’re looking at that conversation.

Here’s How Digital Collaboration Tools Are Improving Communication


For many organizations, systems with a knowledge base—such as SocialChorus, Digital Signal, Ryver, ServiceNow and Zendesk—can increase employee engagement, eliminate paper processes and make information available faster and in more useful ways for employees. From hiring to reviews to D&I, HR leaders are tasked with many initiatives at once and this can often create disjointed, one-off comms plans,” he says. We still see risks with knowledge management-based tools.

Lindsay Kirsch: ?You have to treat each other with respect?

Thrive Global

This is why I always keep a transparent and collaborative project management system using Asana and system documentation on GDrive that outlines exactly what I have created. customer experience, I had the pleasure of interviewing Lindsay Kirsch. At the time, I was mortified.

The Twine Guide to Building Your Internal Knowledge Base

Twine App

We’ve created this guide to help you build the perfect internal Knowledge Base. We’ve kept it in plain English, avoiding jargon whenever possible, much in the same way we advise you to do in your Knowledge Base. Learn what a knowledge base is and why you need one. Keep your knowledge base relevant. We’ll show you how to get up and running with an internal knowledge management system your staff actually use. What is a knowledge base?

Here’s How The Collaborative Workplace Is Taking Over The Competitive One

Vantage Circle

The Journal For Knowledge Management says that people are more likely to share ideas and plans if they trust their team members. When employees trust each other, they discuss and arrive at decisions together.This means that encouraging collaboration can bring employees closer and improve workplace communication. When you're in a team, it’s not an individual's responsibility to come up with all the strategies and ideas. project management tools like Basecamp.

What is an Intranet and Is It Still Relevant to Your Organization?


Internal communications is at the center of digital transformation today. Intranets are predominantly used by employees to search for information, communicate across an organization, and manage workflows. A good Content Management System (CMS).

6 Employee Benefits That Will Drive Engagement In 2020


You’d be hard-pressed to find an owner or manager that doesn’t recognize the importance of employee engagement. Here are some overall best practices to keep in mind as you determine your employee benefit strategy. text, video explainers, etc.),

Part II “We Know More Than We Can Say: How to Use Tacit Knowledge

Conversation Matters

. In Part I, I explained why “we know more than we can say” including, 1) how our brains store knowledge, 2) how we create knowledge 3) the values and relationships that are involved in tacit knowledge. I gave examples of situations in which knowledge workers, who understood something very deeply, were unable to clearly articulate what they knew to others, although they were themselves able to act on their deep knowledge.

NY-Toronto Law Firm KM Summit 2008 in Boston

Knowledge Musings

This is a group of lawyers (primarily) who are very interested in knowledge management in the legal profession. Does Enterprise 2.0 = Knowledge Management 2.0? Half the room defined knowledge management on post-it notes, and the other half covered Enterprise 2.0. Interestingly, the general themes that came up in both wiki windows were similar, which was the source for the following conversation: Knowledge Management.

What is an Intranet and Is It Still Relevant to Your Organization?


Internal communications is at the center of digital transformation today. Intranets are predominantly used by employees to search for information, communicate across an organization, and manage workflows. Despite the fact that new technology is emerging to advance the field of communications, for many companies, there are still key advantages to having an intranet made and managed by a dedicated in house team. A good Content Management System (CMS).

The Bamboo Project Blog: Organizational Barriers to Using Web 2.0 Tools

The Bamboo Project Blog

The Bamboo Project Blog « A Librarian Asks "Whats the Big Deal About Blogs?" | Main | Mojiti--Tool for Annotating Videos » Organizational Barriers to Using Web 2.0 I had had a similar conversation with him about installing Skype afew days earlier (not in the office, but on a computer we were going touse in a hotel at a meeting) but had let the conversation ride."

The Bamboo Project Blog: My Personal Learning Environment

The Bamboo Project Blog

The Bamboo Project Blog « Guest Blogging on Scarcity and Abundance at Dollar Philanthropy | Main | 23 Things for Nonprofits--Need Your Help » My Personal Learning Environment Lately Ive been fascinated by the concept of personal learning environments. So all of this stuff has been going around in my head and I thought that it made sense for me to look at my own Personal Learning Environment. I will often activate my network of contacts at that point, too.

Tools 47

The Bamboo Project Blog: More on Scarcity vs. Abundance Thinking

The Bamboo Project Blog

Allen points out that scarcity thinking is the enemy of change management everywhere, not just in relation to IT projects or nonprofits and I completely agree. He suggests that good planning can help people adjust their scarcity beliefs, although I wonder if the right kind of planning is possible when management is in the grip of the scarcity mindset themselves. Ive been looking at other resources too. Posted by: Michele | March 21, 2007 at 02:36 AM Well put, Michele.