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Knowledge Management That Makes a Difference

Conversation Matters

The KM Deep Dive – Learning How To Do KM in Two Days . I have long held a conviction that the best way to understand knowledge management is to actually experience it, not listen to a presentation about it, or even read about it - but to experience it. Knowledge is created and shared in conversation.

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A Knowledge Management Conference that Actually Used KM Principles

Conversation Matters

Like many organizations, the US Army holds a Knowledge Management Conference each year. And like most conferences there are three kinds of activities, 1) keynote speakers, 2) practitioners telling about their KM successes, and 3) long breaks for people to network. The 6th annual US Army KM Conference was indeed different!

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The CKO of Microsoft Services Has a Surprising Perspective on Knowledge Management

Conversation Matters

KM is key to providing insights, for example, on how to improve sales and marketing, but KM is not the one to define benefit. You can’t measure the ROI of knowledge. His surprising answer was, “Everyone talks about effectiveness as if it’s thae holy grail. It’s the wrong question!

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How to create a trusting relationship within a team

Hppy

Trust is also important for sharing knowledge. A study published in the Journal of Knowledge Management showed that trust is a key element in knowledge acquisition. Simply put, if team members trust each other, they are more willing to share knowledge and communicate more openly. Give me an example.

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The CKO of Microsoft Services Has a Surprising Perspective on Knowledge Management

Conversation Matters

KM is key to providing insights, for example, on how to improve sales and marketing, but KM is not the one to define benefit. You can’t measure the ROI of knowledge. His surprising answer was, “Everyone talks about effectiveness as if it’s thae holy grail. It’s the wrong question!

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Why Knowledge Management Didn’t Save General Motors: Addressing Complex Issues By Convening Conversation

Conversation Matters

The knowledge existed within GM to develop a more competitive strategy. But between 2000 and 2008 knowledge management did not help GM bring that organizational knowledge together in a way that could have saved it from bankruptcy. How to frame the question for the conversation. • How to obtain cognitive diversity.

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A Knowledge Management Strategy for Non-Profits Working in Developing Countries

Conversation Matters

I recently conducted a study of eleven non-profits to find out how knowledge management (KM) was being implemented in developing countries. In this article I have 1) outlined the findings from that study, and 2) developed a knowledge management strategy based on the findings. Staffing KM Positions.