Centralized HR: When and How (Not) To Implement It
AIHR
DECEMBER 18, 2024
The system, launched in 2009, relies on a centralized call center staffed with experienced HR and benefits consultants. The platform now supports 51 agents serving over 3,400 employees, providing a unified knowledge base and streamlined task assignments to reduce resolution times and improve operations. Within six months, 88.5%
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