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Cracking the Retention Code: Why Do Call Centers Have High Turnover Rates?

Payactiv

However, the employee experience is equally important, especially given that the call center industry is renowned for its high turnover rate. In this article, we’ll explore the most common causes of high call center turnover and some strategies for greater employee retention. Why Do Call Centers Have High Turnover Rates?

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Why one company pivoted from tuition reimbursement and embraced online learning

HR Brew

Skills gaps are widening as colleges and universities struggle to keep their courses of study relevant amid rapid advancements in technologies like AI. Skills gaps are widening as colleges and universities struggle to keep their courses of study relevant amid rapid advancements in technologies like AI. Meeting employees where they are.

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HR Tech Awards 2025 Winners Announced

Ben Eubanks

In our daily work with talent leaders and solution providers, we run into some incredible technology. These tools available to organizations right now can help them hire, develop, and retain their people, and the platforms and systems are amazing in their ability to support intelligent decisions, personalized actions, and more.

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6 Tips to Lower the Cost of Operating a Franchise

PandoLogic

As with any business, there are a number of expenses associated with owning a franchise with hiring costs being one of them. As with any business, there are a number of costs associated with operating a franchise with hiring costs being one of them. These costs can vary greatly depending on the specific franchise and location.

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UKG Solution Demand Drives Outstanding Second-Quarter Fiscal 2023

UKG

Demand for what UKG does remains very strong across all industries because organizations around the world need modern HCM solutions to run a successful business ,” said Chris Todd, CEO at UKG. “We The momentum across all areas of our business shows how important what we do is.”

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What’s Next in HR? Top 10 Workplace Trends for 2025

Netchex HR Blog

Here are the top ten HR trends for 2025: 1 – Continuing the HR + AI Revolution With every new year, HR + AI is one of the most talked about HR trends. Here are the top ten HR trends for 2025: 1 – Continuing the HR + AI Revolution With every new year, HR + AI is one of the most talked about HR trends.

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What we learned at CCW Executive Exchange: How to turn an ASA cycle from vicious to virtuous

DailyPay

Turnover is difficult to manage in our current hiring landscape. If the frustration of high ASA drives employees to leave, you’re taking the hit on more than just the dollars and cents of turnover. The faster an agent answers a customer call, the higher service levels tend to be. According to IBM’s Smarter Workforce Institute.