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Cracking the Retention Code: Why Do Call Centers Have High Turnover Rates?

Payactiv

Most call center managers are laser-focused on meeting KPI metrics relating to customer experience. However, the employee experience is equally important, especially given that the call center industry is renowned for its high turnover rate. Why Do Call Centers Have High Turnover Rates?

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These CHROs say it’s time to ‘re-recruit’ your employees

HRExecutive

As companies continue to lose top talent during the Great Resignation , many are quickly trying to fill vacancies by pivoting their recruitment and hiring strategies—adding sign-on bonuses, emphasizing a commitment to flexibility, upping their investment in corporate social responsibility.

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Reputable Staffing Company Reduces Turnover

Payactiv

Whether you need one person or thousands, Integrity has the expertise and scalability to keep your business sufficiently staffed for short-term or long-term needs. Integrity was looking for a way to help their hourly workforce handle these unexpected expenses and in turn lower the turnover rates.

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How to Retain Call Center Employees & Reduce Turnover

Empuls

The hum of a call center – a synchronized symphony of ringing phones, typing keyboards, and countless voices connecting with clients from around the globe. However, amid all this unpredictability, there’s one trend that managers have come to recognize – the high turnover rate. The numbers don't lie.

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Diversity & Inclusion Coronavirus Meeting Themes (i4cp login required)

i4cp

Discussion Themes from Weekly D&I Action Calls: COVID-19 Business Response 4/07/2020 Today’s guest was Jackie Hunter, Director of Diversity & Inclusion at Banner Health. CDO Board Chair Jacqui Robertson led a Q&A session with Jackie to open the call. Maintain connections with remote workers.

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Are You Hiring Raw Talent?

The Tim Sackett Project

As you can imagine, fast-growing organization, that can grow or hire enough talent fast enough to keep up. One of the sessions was led by Victor You , CEO of Rock Connections, which is a call center that was built for Quicken Loans, but they found out other companies needed a high-quality call center, so they started selling their services.

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What is Remote Work, and Why is it So Popular?

Bonusly

Call centers — Many call centers employees are staffed across multiple time zones, and it’s often inefficient to rent office space for multiple small teams. And remote work has been shown to both increase diversity and decrease the gender pay gap. Writing often only requires a laptop and WiFi.