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Cracking the Retention Code: Why Do Call Centers Have High Turnover Rates?

Payactiv

Most call center managers are laser-focused on meeting KPI metrics relating to customer experience. However, the employee experience is equally important, especially given that the call center industry is renowned for its high turnover rate. Why Do Call Centers Have High Turnover Rates?

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These CHROs say it’s time to ‘re-recruit’ your employees

HRExecutive

As companies continue to lose top talent during the Great Resignation , many are quickly trying to fill vacancies by pivoting their recruitment and hiring strategies—adding sign-on bonuses, emphasizing a commitment to flexibility, upping their investment in corporate social responsibility. Click here to register for HR Tech Virtual.

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Crimcheck and Tempworks Software Announce Strategic Partnership and Integrated Solutions Focused on the Staffing Industry

Crimcheck | Pre-Employment & Background Check Information

Staffing customers can now quickly and securely order background screening and drug testing solutions, track status, and view completed reports within TempWorks Beyond. Integrating TempWorks and Crimcheck streamlines the employment screening process, adds transparency for job applicants, and accelerates time to hire.

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How to Retain Call Center Employees & Reduce Turnover

Empuls

The hum of a call center – a synchronized symphony of ringing phones, typing keyboards, and countless voices connecting with clients from around the globe. However, amid all this unpredictability, there’s one trend that managers have come to recognize – the high turnover rate. The numbers don't lie.

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What Is The Average Employee Retention Rate by Industry? [2021 Update]

DailyPay

Attrition has always been expensive for companies, but in many industries, the cost of losing good workers is rising, thanks to increasingly tight labor markets. This makes measuring employee turnover more important for employers. How can you gauge if you’re spending too much on employee turnover? READ OUR EBOOK.

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Bersin: Why you need to treat your service pros like software engineers

HRExecutive

Employers are scrambling to hire nurses, drivers, food service staff and customer support representatives. I view this as a wake-up call for companies everywhere. Without a strong service organization and a sound set of practices to hire, care for and support service teams, your company will never grow.

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4 Ways PEO Solutions Benefit Medical Practices

Extensis

More importantly, drops in employee engagement rates due to burnout can lead to less-than-satisfactory patient experiences. Developing comprehensive employee benefits packages counter burnout by supporting employees’ physical and mental health needs. PEOs rectify this issue with its recruiting services.