Insperity
MARCH 9, 2021
Meanwhile, with so much information that must be documented for compliance reasons, it’s easy to skip formalizing procedures that don’t legally require documentation. But failure to document and update procedures may create significant business problems in the long run. That’s the trouble with institutional knowledge.
Conversation Matters
AUGUST 31, 2020
Explicit knowledge is “know what,” the facts and algorithms that can be written down so others can both understand and make use of the knowledge. Examples are SOPs, job aids, and well-documented process steps. Implicit knowledge is most effectively shared through conversation.
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Conversation Matters
APRIL 14, 2017
The KM Deep Dive – Learning How To Do KM in Two Days . I have long held a conviction that the best way to understand knowledge management is to actually experience it, not listen to a presentation about it, or even read about it - but to experience it. Knowledge is created and shared in conversation. Circles connect.
Conversation Matters
AUGUST 8, 2012
In this video I describe the Three Eras of knowledge management that I have previously written about on this blog, Where Knowledge Management has Been and Where it is Going – Part One , Part Two , and Part Three. My understanding about the third era continues to grow so I have elaborated the third era in this post.
Cornerstone On Demand
FEBRUARY 11, 2018
Enter: knowledge management technology—organizational systems that enable companies to share different types of resources, such as learning content , both internally and externally. Searches that begin with “how to" have grown by 140 percent in the last 13 years.
Professional Alternatives
AUGUST 28, 2023
[link] Crafting Your IT Dream Team: How to Build an Effective Helpdesk Support Department Introduction: The Importance of an Effective Helpdesk Support Department In today’s fast-paced and technology-driven world, having a reliable and efficient IT helpdesk support department is crucial for the success of any organization.
Conversation Matters
JUNE 25, 2012
I recently conducted a study of eleven non-profits to find out how knowledge management (KM) was being implemented in developing countries. In this article I have 1) outlined the findings from that study, and 2) developed a knowledge management strategy based on the findings. Staffing KM Positions.
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