Qualtrics HR
APRIL 17, 2021
Happy contact center agents mean happy customers. But investment in agents doesn’t just improve CSAT – it also cuts the cost of employee attrition, and builds a pipeline of expert talent. To keep agents engaged, team leads need to uplevel their coaching to include a wider range of data points and take a human-led approach. Customer experience is more important than ever.
Take It Personel-ly
APRIL 17, 2021
The goal of minimalism is to live simply by owning less and not having unnecessary expenses — debt included. The focus is shifted from owning physical items to having and creating experiences. While this looks different for everyone, the result is typically the same: greater peace. There are so many benefits to minimalist living including […].
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New to HR
APRIL 17, 2021
Has the pandemic made you stop and think about where you are going with your career? If it has, you are possibly wondering exactly how. The post Top Tips To Help You Hit Your Career Goals appeared first on New To HR.
Take It Personel-ly
APRIL 17, 2021
Levels of stress and depression increased over the past year for many. Limitations on social connections and rising concerns about mortality consumed the mind of global citizens. The mass increase in sadness and depression led researchers to evaluate the impact of joy on humanity. Happiness is an emotion that affects the way we feel and […].
Speaker: Ann Meyers Piccirillo
HR Compliance is like a giant game of whack-a-mole. Once you think your company is compliant with all policies and procedures documented and in place, there’s a new or amended law, regulation, or final rule that pops up landing you back at ‘start.’ There are shifts, interpretations, and balancing acts to understanding compliance changes. Keeping up is not easy and it’s very time consuming.
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Hiring Plug
APRIL 17, 2021
Wouldn't it be simpler if you had a list of candidates prepared for the work role before you were ready to conduct the interview?
Human Resources Today brings together the best content for HR professionals from the widest variety of industry thought leaders.
Qualtrics HR
APRIL 17, 2021
Organizations that design digital workspace experiences with employees at the forefront will outpace those who simply allow for remote or hybrid work. Here’s how your organization can get ahead. The workplace of the future will create experiences that ensure that every employee – wherever they’re working – feels safe , productive, engaged , and included.
Vantage Circle
APRIL 17, 2021
With the changing dynamics of the corporate world, it’s not only employees that need to develop. They need to adapt and upskill to improve their overall performance. It is what your managers need too. Thus, coaching for managers is something that every company needs to seriously consider. The ever-growing corporate market demands managers to become experts in their field of work.
Qualtrics HR
APRIL 17, 2021
Organizations that design digital workspace experiences with employees at the forefront will outpace those who simply allow for remote or hybrid work. Here’s how your organization can get ahead. The workplace of the future will create experiences that ensure that every employee – wherever they’re working – feels safe , productive, engaged , and included.
Thrive Global
APRIL 17, 2021
As I write to you, I am gearing up for a big weekend of celebration in my life. This weekend I am celebrating the decade anniversary of my podcast. It has been amazing to see the kind words and well wishes that have poured in from people all around the world congratulating me on this major milestone. However, not enough people know the backstory and the adversity that I faced to get to this achievement in my life.
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Efficient employee onboarding is more than a warm welcome—it's a catalyst for business growth. Automated onboarding transforms new hires into productive team members faster, fostering long-term satisfaction and talent retention. For HR, automation means replacing inefficient manual processes with streamlined, cost-effective operations. Our eBook reveals how automating employee onboarding delivers these benefits, reducing HR challenges and elevating new employee readiness.
Qualtrics HR
APRIL 17, 2021
As part of our Breakthrough Builders podcast series , our Head of Brand Strategy, Jesse Purewal, chats with Andrea Robb, HR Consultant and Work Futurist, about belonging, the percentage of people who can state their personal purpose, and “the clues” approach to discovering your own passion. Listen to the complete podcast episode of Breakthrough Builders with Andrea Robb.
Thrive Global
APRIL 17, 2021
A few weeks ago, several news outlets published a story that went largely unnoticed by legacy media, but which defies reason. Apparently, the Grace Church School in Lower Manhattan issued a 12-page guide to students and staff explaining the school’s mission of inclusivity. The guide encouraged them to replace some of the most essential words in any language with substitutes that denied them of their meaning.
Forbes Leadership Strategy
APRIL 17, 2021
If you haven't quite yet warmed up to the idea of cryptocurrency, you are in good company. Only an estimated 15% of Americans currently own some form of digital currency like Bitcoin or Ethereum.
Thrive Global
APRIL 17, 2021
Encourage your team to take time off to recharge. As a leader, it is important to model this behavior?—?to let people know that not only is taking time off OK, but also that it is a priority. As a part of our series about the five things you need to successfully manage a remote team, I had the pleasure of interviewing Bob Weiler. Bob Weiler, Managing Founder of Brimstone Consulting , partners with CEOs and their leadership teams on accelerating business results and large-scale change initiatives
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The job market is changing fast, and to stay ahead, your hiring strategy needs to be flexible. With recent economic shifts, more companies are turning to contingent workers for their adaptability and cost savings. In fact, 32% of businesses are already prioritizing contingent over traditional full-time positions. Curious to learn more? In our new guide, you'll discover: The major benefits of incorporating contingent workers into your team.
Forbes Leadership Strategy
APRIL 17, 2021
The cryptocurrency-based economy is just beginning, and is still perceived, given that its pricing process is not yet complete, as speculative or a safe haven. But Coinbase’s IPO is only one more way of legitimizing cryptocurrencies.
Thrive Global
APRIL 17, 2021
I would inspire others towards love and generosity. I think it’s so easy for people to have a scarcity mindset and fight for self-preservation. My movement would inspire others to be sacrificial, loving, and generous with their time, energy, and finances. I believe that the world would be a better place if people decided to be more giving and loving towards one another.
Qualtrics HR
APRIL 17, 2021
In contact centers, agility is a critical quality. A truly agile workforce can flex around changing contexts and customer demand. But how do contact center leaders build empowered, agile teams? The right tools and coaching techniques can help optimize processes, improve agent effectiveness and preserve customer value. 2020 was a stark reminder that you can’t predict what’s around the corner – so you need to be prepared for anything.
Thrive Global
APRIL 17, 2021
Create a culture where everyone understands the difference between hierarchy and pecking order. Businesses are going to naturally have a hierarchy, and this is obviously a good thing! But knowing that hierarchy doesn’t mean valuing the opinions of those closest to the top over those who are just starting out?—?that’s what makes a large team run like a dream.
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Performance reviews are a proactive way to engage with your employees, provide clear communication about expectations, and acknowledge them for their hard work. But getting the right framework and creating consistency across your organization can be tricky. We put together this checklist to help you evaluate your current performance review process and equip managers with the right tools to perform individual assessments.
Thrive Global
APRIL 17, 2021
Dedication to life goals and not giving up even when the outcome isn’t always feasible : I earned a scholarship to college through not giving up on my dream of an education and keeping my grades up as well as doing volunteer work at the campus. As a part of my series about “Grit: The Most Overlooked Ingredient of Success” I had the pleasure of interviewing Aicha Sharif.
Thrive Global
APRIL 17, 2021
Listening may be one of the most underappreciated activities and skills, not only for leaders, but for everyone. It is central to all our relationships, and yet it generally receives surprisingly little attention. In many of the trainings I’ve led, regardless of the industry, position, or culture of the participants, I find that people are stunned to discover the power of listening.
Thrive Global
APRIL 17, 2021
First, building deep meaningful customer relationships is not a bottom up initiative, it is a top down initiative that has to be started and guided by leadership. There are so many companies that try to Customer Experience Transform?—?to differentiate their business based on their customer experience?—?that get stuck in the earliest stages of this effort, simply because leadership doesn’t understand CX or becomes too distracted by other matters and they lose focus.
Thrive Global
APRIL 17, 2021
Build a team. Having a team that is ready to take on the work of a live virtual event will make or break your outcome. Communications, marketing, engagement, production, and execution are just a few areas where support is necessary. Build your team to own and execute each area as you bring the event together. As a part of our series about “5 Things You Need To Know To Successfully Run a Live Virtual Event”, I had the pleasure of interviewing Samantha Wilcox.
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As HR and Benefits leaders are in the midst of evaluating cancer care solutions and designing their requirements for vendors, it’s key to know what questions to ask to ensure the development of a truly comprehensive strategy: from prevention to diagnosis to treatment to survivorship. Getting to the right answers starts with asking the right questions: How can better access improve engagement?
Thrive Global
APRIL 17, 2021
“Doesn’t ask, doesn’t get”. My mentor from Accenture used to tell me this. We’d be writing an executive paper at some ungodly hour, and the request would be 20m dollars to continue a project. I was still new to consulting and was dumbstruck?—?“wow, really? We’re going to ask our client for 20m dollars in a downturn when our current project is going poorly?”.
Thrive Global
APRIL 17, 2021
Communicate openly and honestly. Customers might not always appreciate honesty and it might not win you that deal, but it will always come back to bite you if you do not act with integrity. As part of my series about the five things a business should do to create a Wow! customer experience, I had the pleasure of interviewing Tim Green. Tim Green is the Head of Marketing and Partnership at TeamUp , management software for fitness businesses whose goal is to offer their clients the best possible c
Thrive Global
APRIL 17, 2021
Take the first five minutes to introduce yourself and your background. I like to talk about my experience in the industry, a few places I’ve worked, and tell the story of how I started in the cocktail world. Offering up information about yourself will make the attendees feel like they know a bit about you. It will be more relaxed and willing to interact with you throughout the presentation.
Thrive Global
APRIL 17, 2021
Backup Plan?—? What is your backup plan if your guest’s connection is lost during the event or if there is a technical error? If you are hosting an event where attendees can chat-in questions, make sure you have some backup questions ready in case there aren’t many questions submitted. Always know your Plan B and C, because you never know what may happen!
Speaker: Jen Kirkwood - Partner, Responsible HR & AI at IBM and World Economic Forum Executive Fellow
The promise of AI for today’s organizations is real, yet in a frenzied state of experimentation, many stumble to get to a full-scale enterprise. As companies race to discover what generative AI can do, HR must lead conversations about how to balance cutting-edge innovations with integrity, trust, and diversity. Globally, organizations are at a critical intersection of Diversity, Equity, Inclusion, and AI acceleration.
Thrive Global
APRIL 17, 2021
Communication?—?It is imperative to constantly be communicating to your customer what will happen before it happens so that when it actually happens, the client is comfortable and understands. No one likes to be surprised. After each of my client or prospective client meetings, I send a follow up email with the top three-to-five things I heard from our conversations together along with the next steps I anticipate.
Thrive Global
APRIL 17, 2021
Rely on your own instinct and don’t automatically assume you need the advice and counsel of others. While I strongly believe in surrounding yourself with good, quality, trusted people and advisors, ultimately your gut is your strongest ally. For me, I recognized the world of jewelry was a whole new realm for me. It’s easy to convince yourself that your inexperience requires you to seek the input of others at every juncture.
Thrive Global
APRIL 17, 2021
Let your work unfold. A leader I had the honor to work alongside would take the most wild or unexpected turns in direction. She was brilliant; I had whiplash from the changes she cause. But, her decisions were inspired and created growth beyond what I could have imagined. Her secret was to have faith that her connection to something much bigger always guided her.
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