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Expert’s Top Tips for Training a Retail Workforce for the Holiday Season

SumTotal

The National Retail Federation (NRF) President and CEO Matthew Shay estimates that retailers will hire 650,000 seasonal workers for the 2018 holiday period, up 10% from 2017. For employers, this volume of new workers presents significant hiring, onboarding and training challenges. I’ve worked in retail for almost 30 years.

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EEOC Busy: Focus on Sexual Harassment

HRWatchdog

The agency continues to focus on sexual harassment in America’s workplaces as recent press releases demonstrate: On June 13, 2018, the EEOC announced a multimillion-dollar sexual discrimination settlement against a transportation supplier. The EEOC continues to collect money from employers in lawsuits and settlements for sexual harassment.

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HR Operations: 5 Proven Ways to Improve Any HR Team

Primalogik

The HR fundamentals include the following 10 functions : Recruitment and retention Performance management Training and development Workplace culture Employee wellness Compliance and safety Developing job descriptions Compensation and benefits Succession planning Budgeting How do performance reviews and performance management fit into HR operations?

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How to legally manage remote employees

Business Management Daily

Remote employees also need training in time-keeping and safety and accident prevention. The Census Bureau’s time use survey concluded that’s the percentage of private-sector employees who teleworked at least some of the time in 2018. Source: Telecommuting Trend Data , GlobalWorkplaceAnalytics.com 2018. Setting remote work rules.

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What we learned at CCW Executive Exchange: How to turn an ASA cycle from vicious to virtuous

DailyPay

At the 2018 Contact Center Week (CCW) Executive Exchange , the topic of average speed of answer (ASA) seemed to be top of mind for a lot of attendees. The faster an agent answers a customer call, the higher service levels tend to be. According to IBM’s Smarter Workforce Institute. Build Long-Term Employees.

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5 new California laws for 2018 that could affect all HR pros soon

HR Morning

The leave is unpaid, though some employees are eligible for compensation if they’ve worked at least 1,250 hours in the year before their leave began. Expanded harassment training. With the new year came new rules for California employers. Here are five new California laws that went into effect January 1st. Salary history ban.

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Hourly Worker Retention: Why It’s so Difficult and 4 Ways to Improve It

Terryberry

Work Institute estimates that one in four employees left their jobs in 2018, and that more than three-fourths of that turnover could have been prevented by employers. Doing so reduces the costs associated with recruiting and training new hires, leads to higher employee morale and loyalty, and results in greater productivity.