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Ten Big Ideas of Knowledge Management

Conversation Matters

If a group is going to concentrate on a difficult issue, they first need to learn who others are, the skills they bring, the experience they represent, and the values they hold. Circles Connect (applicable when the virus is over and we are again able to meet in person). Circles represent unity.

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Everything You Need to Know about Call Center Training

PSB

Nowadays, call center agents must undergo thorough training to handle tasks like sales, customer service , marketing, and support. The missing link here is structured call center training. In this post, we’ll explore why this training is essential, its advantages, best practices, software solutions, and more.

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8 Ineffective Management Styles to Root Out of Your Organization

15Five

Ineffective managers make it harder for their team members to meet goals and grow professionally. And worse, some management styles can have a negative impact on employees’ mental health and well-being. Managers under scrutiny from their bosses are especially susceptible to micromanaging those below them.)

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The Great Generational Shift: How Employers and Managers Can Prepare

Everwise

As the aging Baby Boomers exit the workforce, they will take with them a great deal of skill, knowledge, wisdom, institutional memory, relationships, and the last vestiges of the old-fashioned work ethic. The workforce is aging on one end of the spectrum and getting younger on the other. What Does the Generational Shift Mean for Employers?

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Give Your New Managers the Tools to Succeed

HR Bartender

Managers have one job – to find and train their replacement. When managers are focused on that one job, they hire the best talent, train for success, coach for high performance, and retain employees. They can do cool stuff that will enhance their skills and knowledge. Why not onboard new managers?

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Bersin: Don’t overlook these 8 factors in creating your new hybrid plan

HRExecutive

Work scheduling, management processes, systems and tools, benefits policies and much, much more all have to be factored in. For example, some companies may mandate meeting attendance with cameras on for remote workers or may require that employees come into the workplace on certain days. Others may have more relaxed policies. (In

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A Knowledge Management Strategy for Non-Profits Working in Developing Countries

Conversation Matters

I recently conducted a study of eleven non-profits to find out how knowledge management (KM) was being implemented in developing countries. In this article I have 1) outlined the findings from that study, and 2) developed a knowledge management strategy based on the findings.