ATS Books Coaching eBook 
HR Bartender
AUGUST 24, 2018
At this year’s Society for Human Resource Management (SHRM) Annual Conference , I had the chance to meet with the folks from Microsoft about digital transformation. For organizations to fully leverage the advantages that nomadic workers can bring, I believe they need to prepare employees using training, development, and coaching.
Civility Partners
FEBRUARY 2, 2023
Unfortunately, these behaviors are toxic to individuals at the receiving end, to the team’s ability to perform, and to the organization as a whole. A CEO who regularly shames people in public and private, however, is toxic as it slowly chips away at individuals’ self-esteem, confidence in themselves, and loyalty to the company.
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Workplace Psychology
JULY 1, 2018
Note: I initially received the textbook in an ebook format, accessible via the VitalSource website or VitalSource Bookshelf software program that you download and install. The VitalSource Bookshelf ebook platform (website and software program) was so frustrating and clumsy to use that I almost didn’t review this book.
Hppy
JANUARY 30, 2018
Whether we’re being stretched at work or at home, it can be hard to avoid stress. Also read: Mindfulness and Happiness at Work: How a Few Breaths Can Improve Your Business. This insight into mindfulness has come courtesy of Flymo , alongside influential mindfulness coach Patrick Groneman. Want to get a head start?
Achievers
SEPTEMBER 5, 2017
Since publishing my new book, Culture Hacker , a couple of months ago, I have had some great conversations and brainstorming sessions with Human Resource leaders and Executives across organizations about how to hack their culture and improve their overall employee experience. Let’s consider each in detail.
Qualtrics HR
APRIL 17, 2021
To keep agents engaged, team leads need to uplevel their coaching to include a wider range of data points and take a human-led approach. Why invest in coaching agents? CSAT (customer satisfaction) and CLV (customer lifetime value) are important metrics for contact centers, and directly correlate to investment in agent coaching.
15Five
OCTOBER 9, 2017
Company leaders, especially at burgeoning businesses, often take on several different roles. I became fluent in question mastery from years of training as a facilitator and executive coach. After their month ends, they pass it on to another and then coach that person in the ways of the Question Master.
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