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Why Knowledge Management Didn’t Save General Motors: Addressing Complex Issues By Convening Conversation

Conversation Matters

At one point GM had 138 best practice teams and 33 centers of expertise working with identified subject matter experts. In 2008 KM was alive and well at GM. GM was brought down by a flawed strategy, but an organization’s strategy is clearly a product of the knowledge that exists within its walls. The knowledge existed within GM to develop a more competitive strategy. The types of issues that require leveraging the collective knowledge.

Knowledge Management Software: 7 Things You Need to Know

Spoke

When we work, we’re often unaware of the vast amounts of knowledge, insight, and understanding that inform our jobs and the tasks we are completing. The true knowledge is in how people do their jobs, how the culture works, how the customer data pertains to the way customers connect to the products and services. But how does knowledge management software work, and which one is right for your organization? What is ITIL knowledge management?

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A Surefire Way to Build Widespread Collaboration Across Your Organization

Conversation Matters

Organizations have discovered the power of collaboration to increase knowledge sharing, speed up problem solving, create new knowledge, and spur innovation. These self-directed meetings, called CoachingOurselves®, are guided by modules developed by leading management thinkers. I'm at nancydixon@commonknowledge.org. *Al-

CoP Facilitator Tasks That Create a Sense of Community and an Environment that is Welcoming

Conversation Matters

As I have helped organizations design their own CoPs, I have learned a great deal about how to make them a real force for change and collaboration. Schedule and hold in-person events for community members (story telling sessions, speed consulting, knowledge cafes, etc.) Market the community to potential members (speak at meetings, brown bags, orientation meetings, etc.). Provide success stories to the executive management committee.

Leveraging Collective Knowledge: NASA’s Constellation Program

Conversation Matters

Every organization has the problem of how to save the knowledge it has created, but after the cancelation of the Constellation program (CxP), NASA has that problem in spades. NASA has been working on Constellation, the human space flight program that was to replace the Shuttle, for 5 years now, at a cost of 9 Billion dollars – so saving that knowledge is. NASA learned its lesson about losing knowledge early in 1990. effective methodologies for capturing knowledge. *

If the Army Can Put Its Doctrine Up On a Wiki, You've Got No Excuse

Conversation Matters

A few weeks ago I had the privilege of watching an astounding event - a room full of Soldiers typing Army doctrine onto a wiki so that Soldiers in the field could make changes as they were discovering new and better tactics in the midst of fighting a war. One was that it was happening at all, because to the Army, doctrine is close to sacred. It is written by doctrine specialists and then verified and authenticated at many levels within the hierarchy.

Organizational Studies that Don't Just Sit on the Shelf: Participatory Action Research

Conversation Matters

In most situations in which an organization asks or is required to take an in-depth, objective look at an issue, the study report is more likely to be the end rather than the beginning of change. Participatory Action Research is a way to conduct an organizational study that has a very different outcome, that is, change starts to happen while the study is still being conducted. It helped us look at our own process. All of the conversations are a part of the change.

Study 47

How to be a Good Internal Consultant

Workplace Psychology

The Association of Internal Management Consultants (AIMC) says that an internal consultant provides various client support services within the enterprise. First , it doesn’t matter how smart or knowledgeable you are or how much experience you have or bring.

Adobe 52

Healthcare HR: Three Important Trends

SuccessFactors

With industry trends poised to inevitably affect the workforce, it is time that we have a discussion around the expanding strategic role HR must play to ensure that the healthcare industry is prepared for the changes ahead. The changing skillset in healthcare. The ability to rapidly learn, unlearn, relearn, and access new knowledge will become more important than a clinician’s accumulated knowledge. The changing funding models of healthcare.

Four Reasons your Disruptive Talent Will Fail and What to Do About It

Lee Hecht Harrison

As organizations look for ways to drive innovation to either defend against competitive threats or drive their growth strategy, many are turning to a new type of talent to fuel their success – Disruptive Talent. Challenge 1: Lack of Clear Innovation Vision and Strategy. most operate at an ad-hoc and isolated level versus one where innovation has been adopted enterprise-wide and is considered a measured and optimized business capability).

Organizational Network Analysis—Cracking The Code for HR

HR Daily Advisor

Knowledge flows along existing pathways in organizations. If we want to understand how to improve the flow of knowledge, we need to understand those pathways. A network analysis can help answer questions like: Who are the people in the organization who are the most trusted by their peers to provide straight answers about organizational change and who might be enlisted as knowledge champions in a change management program?

Know before you leap

HR Times

What originally started as a way to enhance the customer (employee) experience and save costs in transactional operations is evolving into a range of services to better support globalization, a virtual workforce, and global talent strategies. In the spirit of “forewarned is forearmed,” here are five of the most common issues you may encounter when transitioning to HRSS, along with some considerations for managing them.

Know before you leap

HR Times

What originally started as a way to enhance the customer (employee) experience and save costs in transactional operations is evolving into a range of services to better support globalization, a virtual workforce, and global talent strategies. In the spirit of “forewarned is forearmed,” here are five of the most common issues you may encounter when transitioning to HRSS, along with some considerations for managing them.

Hey Leaders: Your Employees Work Well from Home. Let Them. (i4cp login required)

i4cp

Failure to embrace a changing work model does not bode well for companies that want to compete and survive in the global marketplace. As this post-pandemic transition period (at least in the U.S.) It sets us up to field any flyball that comes at us.

The Bamboo Project Blog: More on Scarcity vs. Abundance Thinking

The Bamboo Project Blog

Allen points out that scarcity thinking is the enemy of change management everywhere, not just in relation to IT projects or nonprofits and I completely agree. He suggests that good planning can help people adjust their scarcity beliefs, although I wonder if the right kind of planning is possible when management is in the grip of the scarcity mindset themselves. Ive been looking at other resources too. Posted by: Michele | March 21, 2007 at 02:36 AM Well put, Michele.