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A Knowledge Management Strategy for Non-Profits Working in Developing Countries

Conversation Matters

I recently conducted a study of eleven non-profits to find out how knowledge management (KM) was being implemented in developing countries. In this article I have 1) outlined the findings from that study, and 2) developed a knowledge management strategy based on the findings.

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Everything You Need to Know about Call Center Training

PSB

Nowadays, call center agents must undergo thorough training to handle tasks like sales, customer service , marketing, and support. The missing link here is structured call center training. In this post, we’ll explore why this training is essential, its advantages, best practices, software solutions, and more.

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Ten Big Ideas of Knowledge Management

Conversation Matters

If a group is going to concentrate on a difficult issue, they first need to learn who others are, the skills they bring, the experience they represent, and the values they hold. Circles Connect (applicable when the virus is over and we are again able to meet in person). Circles represent unity.

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8 Ineffective Management Styles to Root Out of Your Organization

15Five

So, it’s no surprise that 60% of you said manager effectiveness was your top priority in 2023. We spend a lot of time studying and discussing why manager effectiveness is important. But what about manager ineffectiveness ? Ineffective managers make it harder for their team members to meet goals and grow professionally.

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Give Your New Managers the Tools to Succeed

HR Bartender

Managers have one job – to find and train their replacement. When managers are focused on that one job, they hire the best talent, train for success, coach for high performance, and retain employees. They can do cool stuff that will enhance their skills and knowledge. Why not onboard new managers?

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Training Remote Workers: Strategies For Success In The Digital Age

HR Tech Girl

The switch to hybrid and fully remote working has required training teams to invest their time, budget, and energy into designing, developing, and delivering modern, virtual-first remote training experiences for upskilling new employees. Your learning materials will have to transform in order to be effective.

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How to Learn From Experience

Conversation Matters

There is a growing recognition of the value of employees learning from experience. In this post, I outline what needs to be in place to make learning from experience work. I also highlight some examples of learning from experience that are currently improving productivity and increasing collaboration within organizations.