Bullhorn Blog

NOVEMBER 17, 2023

In order to succeed in this environment, staffing firms need to focus on differentiating themselves from the competition and providing a superior experience for both clients and providers. It’s all about relationships and the provider experience, says Gross. Technology is central to improving the candidate experience,” said Gross.

Bullhorn 52

Bullhorn Staffing Software Hiring Software Staffing 52

15Five

DECEMBER 29, 2022

The methodology was created by former Intel CEO Andy Grove, then introduced to the general public by John Doerr, who outlined it in his book, Measure What Matters. The OKR formula: I will do ‘X’ as measured by ‘Y’. Here is an OKR example : Objective: Turn our best customers into loyal brand ambassadors. between Q2 and Q4.

Objectives & Key Results 151

Objectives & Key Results Case Study Software Metrics 151

Satrix Solutions - Employee Engagement

SEPTEMBER 6, 2023

Now is the time that many companies are embarking on their 2024 budget planning process, so we thought we'd weigh in on things to consider when budgeting for your company's customer experience (CX) programs. A well-structured journey keeps customers engaged and fosters loyalty, directly impacting revenue.

Planning Tools 52

Planning Tools Onboarding Software Hiring Software How To 52

Satrix Solutions - Employee Engagement

MARCH 11, 2024

Kevin McCahill , the Chief Customer Officer and Founder of MasteryCX , is a seasoned Customer Success (CS) leader. With a diverse background spanning book publishing in New York to corporate coaching in Asia and Europe, Kevin has honed his skills in product management, team leadership, and customer experience.

Strategy 52

Strategy Interview Software Planning Tools Analytics 52

Qualtrics HR

NOVEMBER 5, 2020

Do you want to find out how your industry ranks for customer experience (CX)? To help your business understand its CX performance and how it compares to companies in your industry, Qualtrics XM Institute released the second annual XMI Customer Ratings. The XMI Customer Ratings exist in two forms, Overall and Consumer NPS.

Benchmarking 98

Benchmarking Data Comparison Industry 98

Satrix Solutions - Employee Engagement

MARCH 13, 2024

Eddie Christian , the Vice President of Customer Experience and Success at American Express has a diverse background spanning roles in sales, marketing, and CX. Eddie likens this collaborative effort to a relay race, where customer insights are seamlessly passed on to product teams for execution and improvement.

Strategy 52

Strategy Interview Software Background screening Talent Experience 52

Satrix Solutions - Employee Engagement

MARCH 13, 2024

Eddie Christian , the Vice President of Customer Experience and Success at American Express has a diverse background spanning roles in sales, marketing, and CX. Eddie likens this collaborative effort to a relay race, where customer insights are seamlessly passed on to product teams for execution and improvement.

Talent Experience 52

Talent Experience ATS Interview Software Background screening 52

LiveHire

JUNE 7, 2022

This typically results in substantial cost savings, an improved candidate experience and better quality talent but we’ll get to that soon. This process can be done in-house or with the help of third-party staffing suppliers (Managed Direct Sourcing [MDS]) to grow, curate and engage your branded talent pools as a managed service.

Hiring Software 52

Hiring Software Staffing Software Recruiting Software Onboarding Software 52

Extensis

DECEMBER 16, 2022

Due to the number of companies big-box PEOs provide service for, it’s easy for SMBs to get lost in the shuffle, and their experience suffers. Dedicated customer service. Competitive Net Promoter Score (NPS) score. ExtensisHR more than doubles this percentage by maintaining an NPS of 82%. Proven history of success.

HR Software 97

HR Software Recruiting Software Planning Tools Applicant Tracking Systems 97

Qualtrics HR

OCTOBER 8, 2021

Virtually every statistic and measurement your brand gathers are to answer one ultimate question: “How are we doing?” As a marketer, a customer success team, or product manager, you want to know the impact your work has on the business—from email opens and bounce rates to month-over-month conversion rates and feature adoption rates.

Benchmarking 52

Benchmarking Analytics Survey Comparison 52

15Five

JULY 30, 2020

Employee engagement is something that all leaders strive for but can be an ambiguous metric to measure. To tap into the kind of engagement that fuels performance, leaders and managers must help their people feel fulfilled by their role, fully supported, and connected to the company’s purpose. Think about performance differently.

Employee Engagement 185

Employee Engagement Objectives & Key Results HR Software Talent Experience 185

Qualtrics HR

NOVEMBER 19, 2021

Close competitive gaps faster with our XMI Customer Ratings benchmarks. With barriers to entry for businesses and customer switching costs at an all-time low, you need to be able to identify and close customer experience competitive gaps faster than ever. That’s where Qualtrics XM Institute customer ratings help.

Benchmarking 52

Benchmarking Assessment Software Data Metrics 52

Satrix Solutions - Employee Engagement

DECEMBER 14, 2023

In this candid conversation, we unravel Courtney's professional journey, strategies, challenges, and vision for the future of customer success. Her experiences serve as a guide for aspiring CS leaders, offering a glimpse into the ever-evolving world of customer success. How Do You Measure Success With CS?

Interview Software 52

Interview Software Metrics Strategy Industry 52

Bob

FEBRUARY 11, 2024

As an HR professional, you’re well aware of the importance of employee experience. How do you measure employee experience—something that seems so intangible? Luckily, by keeping an eye on the right metrics and KPIs, it’s possible to measure employee experience and get a good grasp of how your organization is doing.

Metrics 78

Metrics Assessment Software Hiring Software HR Software 78

Qualtrics HR

JULY 22, 2021

Learn why customer relationship measurement (CRM) isn’t enough - and why customer relationship health management is the new way to create impactful experiences. Customer relationships form the heart of any business, but how these relationships are managed is still a point of contention for many brands.

Assessment Software 52

Assessment Software Metrics eBook Survey 52

Reflektive

MARCH 6, 2017

Firms that used analytics to manage their workforces improved profits by up to 65% Click To Tweet. While businesses have traditionally thrown plenty of resources toward market research and customer surveys to evaluate brand loyalty, measuring brand perception within the organization hasn’t received the same attention.

Data 113

Data HR Software Retention and Turnover Assessment Software 113

Satrix Solutions - Employee Engagement

DECEMBER 15, 2023

Lee Roquet 's journey from CX leader to CEO of Finch offers valuable insights for those navigating the complex world of customer experience. As the CX landscape continues to evolve, Roquet's experiences serve as a guide for leaders striving to create meaningful and impactful customer experiences.

Interview Software 52

Interview Software Data Coaching Productivity 52

Extensis

JUNE 23, 2022

Quick Look: Customization is a buzzword infiltrating every area of the market as people seek genuine connections in a digitally enhanced world. Customer service is often an unspoken advantage ultimately responsible for a company’s rise or demise. Elevate the experience. Reach a deeper level of understanding.

Planning Tools 97

Planning Tools Recruiting Software HR Software Assessment Software 97

Degreed

APRIL 24, 2024

To achieve success, you must demonstrate to executives, employees, and managers that investing more time to learn at work is crucial. Executives need business alignment, employees need growth and managers need clear strategies to develop team members. Getting buy-in at all levels can feel as daunting as running a marathon.

Compliance Training 52

Compliance Training Company ATS Onboarding Software 52

Achievers

APRIL 14, 2020

And companies that distinguish themselves by running effective employee recognition programs are better at retaining top talent — and customers. Frequent recognition improves relationships and communication between employees and managers. Research tells us that employees leave managers, not companies.

Employee Recognition 290

Employee Recognition Planning Tools HR Software How To 290

HR Lineup

OCTOBER 19, 2023

In today’s hyper-competitive business landscape, providing exceptional customer experiences is a top priority for companies looking to stand out and thrive. As we step into 2023, we bring you the top 10 CEM software solutions to help you deliver outstanding customer experiences and gain a competitive edge.

HR Software 52

HR Software Software Analytics Analysis 52

Achievers

AUGUST 13, 2020

40 percent answered just “okay” and nearly 1 in 5 said “horrible” when asked how their company or manager is at recognizing them . Studies have shown that highly engaged businesses a chieve a 10 percent increase in customer satisfaction, 20 percent rise in sales numbers, and 2 1 percent growth in profits.

Employee Recognition 289

Employee Recognition Retention and Turnover Recruiting Software Planning Tools 289

15Five

AUGUST 20, 2021

The company provides an all-inclusive and easy-to-use ticketing, marketing, fundraising, and patron management platform plus a world-class customer care program to provide smooth and seamless ticketing solutions for companies and their customers. Measure, design, implement… measure, design, implement.

Employee Engagement 100

Employee Engagement Objectives & Key Results Planning Tools Metrics 100

HR Lineup

MAY 31, 2023

eNPS, or Employee Net Promoter Score, is a metric designed to measure the loyalty and engagement of employees within an organization. It is based on the Net Promoter Score (NPS) system, which was initially developed to gauge customer loyalty and advocacy. How is eNPS calculated? The resulting score can range from -100 to +100.

Assessment Software 71

Assessment Software HR Software Retention and Turnover Benchmarking 71

Ascender

AUGUST 2, 2021

by Inna Wahlberg, General manager for Ascender Asia Services and Krishna Ramalingam, Head of Account Management for Ascender Asia Services. Data is powering a personalised employee experience. Measure engagement success to iterate and improve. It’s not enough to simply engage employees, you need to measure it too.

Ascender 105

Ascender Data Ceridian HR Software 105

6Q

SEPTEMBER 22, 2021

On the other hand, those that are disengaged and dissatisfied with their workplace, management, or business culture will become detractors. For starters, employees like it when their management cares about their opinions, be it superficially or in greater detail. Measure each department’s and team’s satisfaction individually.

Survey 121

Survey Onboarding Software HR Software Software 121

Extensis

MARCH 22, 2024

HR outsourcing is the contractual agreement between an employer and a third-party provider, where the employer transfers the management and responsibilities of certain HR functions, including payroll , benefits administration , compliance , recruiting , and more. government and the PEO industry’s financial assurance program.

HR Software 105

HR Software Hiring Software Recruiting Software HR Planning 105

Xoxoday

FEBRUARY 29, 2024

To stay ahead in our competitive business landscape, having clarity over your customers' needs and preferences is the need of the hour. This is where the voice of the customer program plays a prominent role. It is a strategic initiative designed to capture and analyze customer feedback across various touchpoints. 

Assessment Software 40

Assessment Software Interview Software Planning Tools Tools 40

PSB

APRIL 10, 2024

The software also optimizes partner experience and success to boost relationship success and satisfaction while decreasing support calls. Discover the importance of the best partner training LMS , learn how to decide which learning management system is right for you, and explore our LMS comparison. What is Partner Training LMS?

HR Software 52

HR Software Onboarding Software Assessment Software Planning Tools 52

Achievers

NOVEMBER 18, 2020

It’s a great starting point for the discussion, because when Achievers partners with our customers, we first help them make an absolutely compelling case for how an employee recognition platform will improve their business. Third, companies impede their change management if they don’t align a new project with strategic business goals.

Employee Recognition 217

Employee Recognition HR Software Aptitude Tests How To 217

Edcor

AUGUST 16, 2021

Advantageously, traditional academic advising is now augmented by leading software platforms that help the counselors effectively manage the caseloads, and guide each learner to successful course completion. institutions to match the needs of a Client’s talent management and upskilling strategies. The Cherry on the Cake.

Planning Tools 98

Planning Tools Recruiting Software Benchmarking Compliance Training 98

Qualtrics HR

AUGUST 6, 2019

A great customer experience (CX) is determined by a business’s ability to effectively respond to the question: “ what do customers want? ” And they need to go to market with the right product, service, and experience. And they need to go to market with the right product, service, and experience.

Company 97

Company Planning Tools HR Software Comparison 97

Qualtrics HR

JULY 15, 2019

Customer Experience (CX) is the future of business and companies who don’t get on board will have trouble competing in an evolving marketplace. As companies like Amazon and Uber continue to offer great customer experiences, companies must adjust to consumer’s rising expectations.

Benchmarking 82

Benchmarking Survey Competencies Compliance Training 82

Analytics in HR

MARCH 1, 2024

Hiring the best candidates and improving employee retention begins during the hiring phase, making candidate experience surveys a critical HR tool. As an HR professional, how can you know whether your organization provides an excellent candidate experience without asking candidates about it? Many candidates are happy to do so.

Survey 64

Survey Talent Experience Hiring Software Recruiting Software 64

HR Management

DECEMBER 1, 2020

It has become extremely popular among managers since its conceptualisation in 2003.This There is also a very strong strategic, and predictive, opportunity that the NPS measures. appeared first on HR Management App. This makes it easy to implement in the majority of Western companies. About the author.

Recruiting Software 52

Recruiting Software HR Software Metrics Survey 52

Vantage Circle

DECEMBER 21, 2022

Using employee engagement KPIs is now integral to measuring your organization's engagement level. Employee Engagement Key Performance Indicator (KPI) is a tool used to measure the engagement and its impact on the business. Why Is There A Need To Measure Employee Engagement? Gives clear, measurable improvement data.

Employee Engagement 105

Employee Engagement Hiring Software Retention and Turnover Retirement 105

Satrix Solutions - Employee Engagement

AUGUST 18, 2023

We sat down with Lee Kemp , the Vice President of Customer Experience at Veritiv , an accomplished CX executive with a diverse background and a passion for driving positive change. Through his role, he's discovered that every department can influence customer experiences, making CX a holistic effort across the organization.

Interview Software 52

Interview Software Background screening Planning Tools Metrics 52