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The Three Eras of Knowledge Management - Summary

Conversation Matters

I have posted lengthy descriptions of each of the three eras of knowledge management and here I have made a brief summary of all three. Since the term “knowledge management” came into popular usage, there have been three significant changes in how organizations have thought about their knowledge. Knowledge management began in the mid 1990’s. Leveraging Explicit Knowledge. Leveraging Experiential Knowledge.

A Knowledge Management Strategy for Non-Profits Working in Developing Countries

Conversation Matters

I recently conducted a study of eleven non-profits to find out how knowledge management (KM) was being implemented in developing countries. In this article I have 1) outlined the findings from that study, and 2) developed a knowledge management strategy based on the findings. Non-Profits working in Developing Countries Have Come Late to Knowledge Management. In many industry sectors knowledge management has been in place for 15 to 20 years.


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Why Knowledge Management Didn’t Save General Motors: Addressing Complex Issues By Convening Conversation

Conversation Matters

GM was brought down by a flawed strategy, but an organization’s strategy is clearly a product of the knowledge that exists within its walls. The knowledge existed within GM to develop a more competitive strategy. But between 2000 and 2008 knowledge management did not help GM bring that organizational knowledge together in a way that could have saved it from bankruptcy. Johnsonville Foods an Example of Using Collective Knowledge to Address Complex Issues.

Give Your New Managers the Tools to Succeed

HR Bartender

Managers have one job – to find and train their replacement. When managers are focused on that one job, they hire the best talent, train for success, coach for high performance, and retain employees. They can take a vacation or attend a conference with confidence, knowing that the department isn’t going to fall apart. Managers who are focused on their one job can participate in that super-secret special project that will get the attention of senior management.

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Where Knowledge Management Has Been and Where It Is Going- Part Three

Conversation Matters

In this three part series I‘ve classified the evolving landscape of knowledge management into three categories. The first category is Leveraging Explicit Knowledge and is about capturing documented knowledge and building it into a collection - connecting people to content. The second category is about Leveraging Experiential Knowledge and it gave rise to communities of practice and reflection processes. Leveraging Collective Knowledge.

Leveraging Collective Knowledge: NASA’s Constellation Program

Conversation Matters

Every organization has the problem of how to save the knowledge it has created, but after the cancelation of the Constellation program (CxP), NASA has that problem in spades. NASA has been working on Constellation, the human space flight program that was to replace the Shuttle, for 5 years now, at a cost of 9 Billion dollars – so saving that knowledge is. NASA learned its lesson about losing knowledge early in 1990. effective methodologies for capturing knowledge. *

Collective Sensemaking: How One Organization uses the Oscillation Principle

Conversation Matters

The consultants work on client projects in small ad hoc groups formed around topics of joint interest, for example, knowledge productivity or sustainable business. They founded K&S on the simple principle that a hierarchical environment is not challenging for knowledge workers and the necessary related principle of self-responsibility. Given those principles, after 15 years there are still no managers at K&S, nor hierarchy or job descriptions.

Bersin: Don’t overlook these 8 factors in creating your new hybrid plan


Work scheduling, management processes, systems and tools, benefits policies and much, much more all have to be factored in. Work practices, management behaviors, reward systems and flexibility are all likely affected by any plans you put into place.

Informal vs. Formal Learning: Creating a Blend!


Informal learning is the unofficial, unscheduled, and unplanned way to learn and gain knowledge, whereas formal learning is delivered in a systematic, intentional way with a reporting and evaluation process. Let’s look at below tips through, which you can incorporate informal learning in to your formal learning and development programs: Provide a knowledge management tool/platform for employees to share their learning after they attend a formal training/learning program.

The Best Features of a High-Performance Engagement and Retention Strategy


At the same time, businesses of all kinds have started to struggle with employee engagement. The good news is that the CakeHR performance management module makes collecting most of this data fairly easy. To start with, a tuition reimbursement program gives employees the option of learning on their own time and through the medium of their choice. It’s flexible, generous, and a great retention tool.

Boost Low Employee Engagement with Your Benefits Programs

Tango Health

Benefits programs like condition management, referral programs, second opinion counseling or Explanation of Benefits management are on the rise. Use a comprehensive benefits decision support tool. Texting services and engagement tools exist to engage employees in new ways.

Top 10 HR Best Practices to build Better Workplaces in 2020


When you’re able to gather these two ideas and achieve best practices and best fit, you’re practising what’s called strategic human resource management. They create the foundation and directions for managing the company’s employees and should coordinate with the executive business plan. Planning, forming, and managing the HR department. Working with management for ongoing performance assessments. Open book management style. Knowledge.

The Takeaways from RingCentral Analyst Summit

Aberdeen HCM Essentials

Last week, I attended RingCentral’s analyst summit which provided an opportunity to interact with various company executives, customers, and partners. Vlad Shmunis noted that the partnership provides RingCentral with access to Avaya’s approximately 100 million users of communications tools that the two organizations would jointly enable with a path to migrate to the Cloud through a product called Avaya Cloud Office by RingCentral (ACO) — set to launch in the first quarter of 2020.

Cisco / Broadsoft Connections 2018 Takeaways

Aberdeen HCM Essentials

Earlier this week, I attended Connections 2018, Broadsoft’s annual user event. By enabling companies to scale up at times of increased demand and scale down at times of low demand, a cloud-based communications infrastructure enables firms to more strategically manage its financial resources. UC Manager) through an on-premises deployment and others (e.g. Contact Center) through an open architecture enabling ease of integration with different tools.

3 Reasons Conversational Technology Should Be on Your Radar


Full disclosure: When I’m not on the road attending an HR event, I probably speak to Amazon’s Alexa at home more than just about all the people I know. I ask her when my next meeting is, how long it will take me to drive somewhere, to play the “HR Happy Hour Show” and lots more. McKinsey research in 2012 estimated that knowledge workers spend as much as 1.8 While there have been numerous advances in enterprise knowledge management since 2001 that make that 1.8

The benefits of a ticketing system for HR teams


Design and manage your company’s benefits. And on top of that, manage the challenges—things like complying with various state and overseas regulations—created by ever-more distributed teams and the evolving makeup of the modern workforce. These are just a few of the business-critical initiatives HR teams are responsible for, but few HR teams have the time they need to truly focus on these tasks. HR receives a ton of knowledge and service requests.

Using Teams to Solve Hard Problems: A Book Review of Collaborative Intelligence By Richard Hackman

Conversation Matters

There are many insightful researchers and theorist who come from other disciplines, but have much to offer knowledge managers. I have followed his work for many years, but this latest book was of particularly interest to me because of the five years I spent working on knowledge management projects within one of those agencies, The Defense Intelligence Agency (DIA). 10 percent to depend on the leader’s hands-on, real-time coaching. .

HR Tech Weekly: Episode #243: Stacey Harris and John Sumser

HR Examiner

Google Cloud launches AI-driven management platform to tame network complexity Link ». Microsoft Ignite 2019: Meet Project Cortex, Office 365 knowledge-management service Link ». The thing I love about sort of every time I have a conversation I have with someone about Australia, they’re like, so how much will that be to Brisbane? So I’ll be spending some time with that too. As usual, I had a great time.

HR TechStack – Learning Management System


Learning Management System (LMS) Software Definition. Learning management systems (LMSs) are software platforms for instructors to manage and organize educational courses online and provide students a single location for all course material. To qualify for inclusion in the Learning Management Systems (LMS) category, a product must: Deliver online course content to learners. The HR TechStack for Learning Management Systems. Our approach goes beyond any tool.

The Bamboo Project Blog: Blogging for Learning

The Bamboo Project Blog

should be changing our thinking about learning: "But except for a few small pockets of innovation, many of thetechnological tools we use in the classroom — from course-managementsystems to PowerPoint — help primarily not with teaching students tothink, but with the most pedestrian (and often least effective) aspectof teaching: the delivery of content. Tools like blogs make this possible for individuals to do much more easily than in the past.

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