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Office Hours: Engaged Employees Lead to Happier Customers

Cornerstone On Demand

In this video, O'Brien explains why employees whose managers care about culture and coaching consistently perform better when it comes to customer satisfaction, customer retention and sales. Photo: Creative Commons Categories: Talent Management Article Tags: Office Hours; talent management And those that do so reap the rewards.

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Office Hours: Engaged Employees Lead to Happier Customers

Cornerstone On Demand

In this video, O'Brien explains why employees whose managers care about culture and coaching consistently perform better when it comes to customer satisfaction, customer retention and sales. Photo: Creative Commons Categories: Talent Management Article Tags: Office Hours; talent management And those that do so reap the rewards.

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10 Tips on How to Mentor Emerging HR Talent

Cornerstone On Demand

As someone who has spent decades in HR rising through the ranks, one of the greatest joys of my career has been coaching my younger teammates. When it comes to coaching the next generation and showing them the strategic future of HR, here are a few lessons I've learned from my years as a mentor. Rarely did they disappoint.

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Hiring Teams: Stop Selling Management and Start Selling Growth

Cornerstone On Demand

In a coaching session recently, I spoke with an employee about whether or not she wanted to be considered for a management position. We met for regular coaching sessions, and after a few meetings I asked, "Do you even want to manage people?" Photo: Creative Commons Categories: Talent Management Article Tags: Talent Management

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HR, It's Time to Improve Your Employee Retention Strategy

Cornerstone On Demand

The best incentive to retain top talent is to give them challenging work (not more work), ongoing personal and professional development such as training or coaching, or a new role," says Josh Kuehler, an employee analytics specialist for business advisory firm FMG Leading. Here are five ways HR can start improving employee retention today.

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How to Train Managers on a Low Budget

Cornerstone On Demand

Every other month, Cornerstone hosts " Development Days ," a full day of workshops run by internal employees on everything from remote working to stress management to Adobe Creative Suite. An institutionalized mentoring or coaching program can provide similar impact at little to no cost.

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The Millennials Are Right: Continual Performance Feedback Works

Cornerstone On Demand

Because immediate feedback and real-time coaching helps to avoid a situation in which employees or even whole are told that they "did not meet expectations." Photo: Creative Commons Categories: Talent Management Article Tags: Talent Management The world of business is information-based, and it's constantly changing.

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