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7 Ways to Keep Call Center Employees Engaged

Achievers

The employees who fall into the disengaged category are at risk of fleeing your contact center and bringing others with them. According to Contact Babel’s 2017 study on U.S. contact centers, employee turnover at call centers is the highest it’s been since the recession — currently at 30%. Recognize Employees.

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7 Ways to Keep Call Center Employees Engaged

Achievers

The employees who fall into the disengaged category are at risk of fleeing your contact center and bringing others with them. According to Contact Babel’s 2017 study on U.S. contact centers, employee turnover at call centers is the highest it’s been since the recession — currently at 30%. Recognize Employees.

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People Analytics and HR-Tech Reading List

Littal Shemer

There are too many professional books one can read in a lifespan. This list of People Analytics and HR-Tech books is not exceptional. I won’t be able to complete reading all of it, though I do have these books on my Kindle, ready for browsing. Total kindle books mentioned: 64 ). These books can change your career!

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Words of Advice from 7 HR Thought Leaders

Achievers

In a recent Forbes article , Biro writes about the urgent need of focusing on the employee experience. She points out the disconnect that occurs in many organizations, where human capital is given lip service but no top-level executive is in charge of overseeing the well-being of workers. “Do Do you have a senior people manager?”

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Event Activities at ACE 2017 in New Orleans, September 12-13, 2017

Achievers

The effect of employee engagement on key business objectives is staggering. According to Gallup , highly engaged business units see: a 17 percent increase in productivity. 24 percent less employee turnover. Join us to rub elbows with the top performers and thought leaders in the HR and employee engagement space.

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Top 10 Employee Engagement Blog Posts of 2017

Maritz Motivation

2017 has come and (is almost) gone — so it’s time to take stock in where we’ve been this year in employee engagement. Our Employee Engagement team shared many insights, suggestions, strategies, and findings on employee engagement, company culture, and workforce recognition. It takes effort.

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13 Employee Engagement Trends for 2020

Vantage Circle

Employee engagement is a very abstract concept. It is the “emotional connect” that an employee feels towards its organization. Same goes for employee engagement. With every new generation in the workforce, employee engagement trends change drastically. 13 Employee Engagement Trends for 2020.