Technology’s impact on knowledge management

Bersin with Deloitte

The best talent may no longer be where companies exist meaning that managing a more broadly dispersed workforce will be a competitive differentiator. Namely, better knowledge management and clever implementation of digital workplace tools can make businesses smarter than ever.

Knowledge management: Fuel for the social enterprise

Bersin with Deloitte

Just as you tailor offerings and manage your interactions in the external world to attract and serve customers, the way you manage knowledge is an opportunity to build that same rapport with your workforce. Lots of knowledge, not a lot of management.

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Knowledge Management: Benefits and Best Practices

Vantage Circle

As we evolve with time, our knowledge about all the things that we know grows as well. While we enhance our abilities, we should not forget the history behind our advancements, which need systematic management to be documented well. What is Knowledge Management?

Knowledge management: Fuel for the social enterprise

HR Times

Just as you tailor offerings and manage your interactions in the external world to attract and serve customers, the way you manage knowledge is an opportunity to build that same rapport with your workforce. Lots of knowledge, not a lot of management.

What Is Knowledge Management, and Why Is It Important?

Spoke

We live in a knowledge economy , making knowledge one of the modern company’s most important assets. Consider these statistics: It’s estimated that poor knowledge-sharing practices cost Fortune 500 companies $31.5 Examples of knowledge management in organizations.

The Three Eras of Knowledge Management

Conversation Matters

In this video I describe the Three Eras of knowledge management that I have previously written about on this blog, Where Knowledge Management has Been and Where it is Going – Part One , Part Two , and Part Three. It is the "means," but what is being managed are ideas.

Knowledge Management: What it is and why it matters

ThoughtFarmer

We’ve all heard the cliché “knowledge is power,” but what use is knowledge in the workplace if it is trapped inside your employees’ heads? There is no shortage of information on the subject of knowledge management (KM), but the topic is hot with good reason.

Knowledge Management Software: 7 Things You Need to Know

Spoke

When we work, we’re often unaware of the vast amounts of knowledge, insight, and understanding that inform our jobs and the tasks we are completing. Every organization has documentation on policies, procedures, and systems; product features and benefits; analytics and CRM data.

Data impacting the workplace: Optimizing the learning process

Bersin with Deloitte

Acknowledging that efficient, learning AI technologies are due to a base of large and relevant data, a whole new approach toward human work and employment is emerging. Posted by Eyal Cahana on December 19, 2018.

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Why Knowledge Management Didn’t Save General Motors: Addressing Complex Issues By Convening Conversation

Conversation Matters

GM was brought down by a flawed strategy, but an organization’s strategy is clearly a product of the knowledge that exists within its walls. The knowledge existed within GM to develop a more competitive strategy. The types of issues that require leveraging the collective knowledge.

How the Vancouver Police Department used their intranet as a knowledge management platform

ThoughtFarmer

This case study is fascinating because it highlights the growing need many organizations have relating to managing and sharing large databases of knowledge. Communication & Collaboration intranet software knowledge sharing ThoughtFarmer

Knowledge-at-work: Knowledge managers

Knowledge-at-work

Knowledge-at-work Personal thoughts about learning, community and social affordances for knowledge creation « KM practices | Main | Perennial KM issues » November 11, 2006 Knowledge managers The knowledge manager may well be an endangered species as the KM meme fades and firms rush to stay abreast of complexity, social networking and chaos theory. So exactly what did a knowledge manager do and what were they responsible for?

Where Knowledge Management Has Been and Where It Is Going- Part Three

Conversation Matters

In this three part series I‘ve classified the evolving landscape of knowledge management into three categories. The first category is Leveraging Explicit Knowledge and is about capturing documented knowledge and building it into a collection - connecting people to content.

Data Management: The Science Of Insight And Scalability For Midsize Businesses

SAP Innovation

Whether they want predictive insights, automated processes, or greater visibility, all signs point toward a new data analytics strategy. Midsize companies that are using their data and intelligence to run advanced analytics are creating unprecedented value for themselves and their customers.

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Data Management: The Science Of Insight And Scalability For Midsize Businesses

SAP Innovation

Whether they want predictive insights, automated processes, or greater visibility, all signs point toward a new data analytics strategy. Midsize companies that are using their data and intelligence to run advanced analytics are creating unprecedented value for themselves and their customers.

Data 48

Harnessing Technology to Unlock the Power of Communities of Practice (COPs)

Bersin with Deloitte

Communities of practice (CoPs) are groups of people who share knowledge on a specific subject, and they have always been a great way for organizations to share knowledge with and among colleagues. Learning and Development hr technology knowledge management Workplace Culture

Event: The Push and Pull of Knowledge Management in R&D

Knowledge Musings

InnovationWell are doing another event at Bryn Mawr (Philadelphia) on 13 October The Push and Pull of Knowledge Management in R&D : Knowledge Management in the pharmaceutical industry has been undergoing a transition over the past 5-10 years. We are in a world where we need to have greater flexibility and easier access to data than ever before.

6 Ways Big Data Will Change HR

Aberdeen HCM Essentials

Big data is a term that has been circulating around the tech sphere quite often in recent years. How exactly will big data drive change for Human Resource professionals? There are challenges that arise when navigating this new world of big data. Knowledge Management.

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Contact Center & CX Trends 2019 (Part 2)

Aberdeen HCM Essentials

Let’s use this post to take a closer look into four additional top technologies ranking high in the CX executives’ technology adoption plans: Machine learning : Machine learning helps companies use software to analyze vast volumes of data with greater accuracy to find hidden trends and correlations.

A Model Lessons Learned System – The US Army

Conversation Matters

I have detailed the progression of this system using the model I constructed for The Three Eras of Knowledge Management. Since the beginning of the Iraq war CALL has become a subset of the larger Army Combined Arms Center’s Battle Command Knowledge System located in Ft Leavenworth.

Three Books Every KM Professional Should Read

Conversation Matters

They are: Teaming: How Organizations Learn, Innovate, and Compete in the Knowledge Economy , 2012, by Amy Edmondson, a Harvard Professor of Organizational Learning. Critical Knowledge Transfer: Tools for Managing Your Company’s Deep Smarts, 2015, by Dorothy Leonard, Walter Swat, and Gavin Barton. Edmondson’s book, Teaming is one of the best knowledge management books I’ve read, although I don’t think she ever mentions the term knowledge management in the book.

5 reasons why email should be a thing of the past

Interact-Intranet

It buries knowledge. Knowledge management is a big issue for organizations, especially with growing access to large pools of data and globalized, distributed teams. That knowledge is quickly buried beneath the avalanche of other emails received on a daily basis.

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Knowledge As A Service: Embracing Disruptors To Drive Revenues

SAP Innovation

If knowledge is power, it’s not surprising someone realized the value in packaging it as a product. For professional service companies, Knowledge as a Service (or KaaS) is becoming a critical concept that can drive up revenues and keep firms competitive.

Knowledge As A Service: Embracing Disruptors To Drive Revenues

SAP Innovation

If knowledge is power, it’s not surprising someone realized the value in packaging it as a product. For professional service companies, Knowledge as a Service (or KaaS) is becoming a critical concept that can drive up revenues and keep firms competitive.

The Big Opportunity Of Big Data As A Service

SAP Innovation

There’s software-as-a-service, infrastructure-as-a-service, data-as-a-service, and the newest members of the clan—marketing-as-a-service, operations-as-a-service, and even desktop-as-a-service have arrived on the scene. Can Big Data be far behind? What is Big Data-as-a-Service?

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Collective Sensemaking: How One Organization uses the Oscillation Principle

Conversation Matters

The consultants work on client projects in small ad hoc groups formed around topics of joint interest, for example, knowledge productivity or sustainable business. Given those principles, after 15 years there are still no managers at K&S, nor hierarchy or job descriptions.

Are On-line Discussion Forums Conversations?

Conversation Matters

In my opinion on-line forums are the gold standard of knowledge sharing. A clear response from a knowledgeable peer is all that is needed. And that exploration even has the potential to create new knowledge. Conversation is a topic I often present about.

How to Make Use of Your Organization’s Collective Knowledge – Accessing the Knowledge of the Whole Organization - Part I

Conversation Matters

Collective knowledge is the next step beyond knowledge sharing for organizations. More than just making use of the existing knowledge employees have, collective knowledge makes use of the sensemaking capabilities of employees. Sensemaking is the very human act of creating meaning out of the incredible amount of data and input that continuously surrounds everyone within an organization. Here I am focusing on accessing the knowledge of the whole organization.

Three Books Every KM Professional Should Read

Conversation Matters

They are: Teaming: How Organizations Learn, Innovate, and Compete in the Knowledge Economy , 2012, by Amy Edmondson, a Harvard Professor of Organizational Learning. Critical Knowledge Transfer: Tools for Managing Your Company’s Deep Smarts, 2015, by Dorothy Leonard, Walter Swat, and Gavin Barton. Edmondson’s book, Teaming is one of the best knowledge management books I’ve read, although I don’t think she ever mentions the term knowledge management in the book.

Here’s How IBM Predicts 95% of Its Turnover Using Data

Linkedin Talent Blog

With the cost of replacing an employee sitting anywhere between 30 and 400% of that person’s annual salary, there’s obviously a strong financial case for investing in retention — not to mention the benefits of preserving institutional knowledge and protecting morale.

The Powerful Question

Conversation Matters

There is a Powerful Question you can ask that will turn almost any conversation you’re having into a knowledge producing exchange. Most of us would probably agree that this conversation does not seem much like an exchange of knowledge. I think there is an equally serious issue related to sustaining and that is whether management sees there is a return on investment. Melissa – reasoning and data on which her conclusion was based.

Learning From Failure - It's Possible

Conversation Matters

But the research of Cannon and Edmondson indicates that managers greatly underestimate the difficulties that are involved in learning from failure. As this example from Cannon and Edmondson shows it often takes someone with good research skills to format data so that others can see it.

The Complexity of Transferring Lessons Learned from Projects

Conversation Matters

The team that has learned something writes it up, then the team that needs the lesson reads the report – knowledge transferred, end of story. The fault, if there is one, is the lack of recognition of the complexity involved in transferring knowledge.

The Incentive Question or Why People Share Knowledge

Conversation Matters

How do we incentivise people to share their knowledge? The question is asked because when managers look around their organizations they don’t see much knowledge sharing going on. People Willingly Share Their Knowledge. We do not give that knowledge away lightly.

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Organizational Studies that Don't Just Sit on the Shelf: Participatory Action Research

Conversation Matters

involve a team of internal employees (who will be the beneficiaries of the findings) in all phases of the research, that is, data collection, analysis, recommendations and implementation. take verbatim notes to reduce interviewer bias in the data.

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