The Official Knowledge Management Cheat Sheet

Trainual

The Official Knowledge Management Cheat Sheet. Big US businesses lose $47M in productivity each year due to poor knowledge management. What is knowledge management? But unless you collect all the knowledge somewhere, you’re going to lose it.

What Is Knowledge Management, and Why Is It Important?

Spoke

We live in a knowledge economy , making knowledge one of the modern company’s most important assets. Consider these statistics: It’s estimated that poor knowledge-sharing practices cost Fortune 500 companies $31.5 74 percent of organizations estimate that effective knowledge management disciplines increase company productivity by 10-40 percent. Spoke makes knowledge management easy using smart design and artificial intelligence.

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Deloitte Insights: Overcoming Pitfalls in Knowledge Management with Performance Enablement Solutions

Rallyware for Human Resources

New technologies and ways of working demand a change in approaches to knowledge management. A recent research report by Deloitte indicates the need for companies to rethink their knowledge creation and sharing strategies to successfully navigate the ever-changing business landscape.

What Are Knowledge Management Solutions and Why You Should Care

Business2Community

The use of knowledge management systems (KMS) is gaining traction among enterprises, especially when it comes to customer service and human resource management. It is nowhere as popular as accounting, enterprise resource planning (ERP), customer relations management (CRM), or project management software. More Than Managing Knowledge. Knowledge management systems have become more relevant to businesses over the past decade.

Knowledge Management: Benefits and Best Practices

Vantage Circle

As we evolve with time, our knowledge about all the things that we know grows as well. While we enhance our abilities, we should not forget the history behind our advancements, which need systematic management to be documented well. What is Knowledge Management?

Knowledge Management: What it is and why it matters

ThoughtFarmer

We’ve all heard the cliché “knowledge is power,” but what use is knowledge in the workplace if it is trapped inside your employees’ heads? There is no shortage of information on the subject of knowledge management (KM), but the topic is hot with good reason. Consider how many times your organization has lost valuable expertise and knowledge when an employee left? How we collect and manage their knowledge is critical. Types of knowledge.

Must-Follow Knowledge Management System Best Practices

G2 Crowd

megabytes of data per second. ManagementToday, every person generates around 1.7

The Three Eras of Knowledge Management

Conversation Matters

In this video I describe the Three Eras of knowledge management that I have previously written about on this blog, Where Knowledge Management has Been and Where it is Going – Part One , Part Two , and Part Three. In the earlier blog post I called the third era, “collective knowledge” and I remain convinced that collective knowledge is at the heart of this change. It is the "means," but what is being managed are ideas.

Technology’s impact on knowledge management

Bersin

The best talent may no longer be where companies exist meaning that managing a more broadly dispersed workforce will be a competitive differentiator. When compounded with a significant number of pending retirements and a complex global regulatory environment it is clear that the topic of knowledge management is top of mind to leaders. Namely, better knowledge management and clever implementation of digital workplace tools can make businesses smarter than ever.

4 key benefits of adding A.I. to your knowledge management program

Spoke

A knowledge management system helps people in an organization share, access, and update business knowledge and information. And while that’s all great in theory, in practice, knowledge management is imperfect. At most companies, effective knowledge management requires a significant amount of time, attention, and energy. Adding artificial intelligence to knowledge management drastically reduces the amount of oversight required to manage the program.

Knowledge management: Fuel for the social enterprise

Bersin

Just as you tailor offerings and manage your interactions in the external world to attract and serve customers, the way you manage knowledge is an opportunity to build that same rapport with your workforce. By making it easier to capture, access, use, and share knowledge throughout the organization, you make room for people and performance to thrive. Lots of knowledge, not a lot of management. Putting knowledge to work.

Why Knowledge Management Didn’t Save General Motors: Addressing Complex Issues By Convening Conversation

Conversation Matters

GM was brought down by a flawed strategy, but an organization’s strategy is clearly a product of the knowledge that exists within its walls. The knowledge existed within GM to develop a more competitive strategy. But between 2000 and 2008 knowledge management did not help GM bring that organizational knowledge together in a way that could have saved it from bankruptcy. Johnsonville Foods an Example of Using Collective Knowledge to Address Complex Issues.

How the Vancouver Police Department used their intranet as a knowledge management platform

ThoughtFarmer

This case study is fascinating because it highlights the growing need many organizations have relating to managing and sharing large databases of knowledge. The DFU used their ThoughtFarmer intranet as a knowledge management network, and were able to host valuable content including standard operating procedures, training videos, software solutions, hardware solutions, webinars, legal correspondence, and employee suggestions. .

Knowledge Management Software: 7 Things You Need to Know

Spoke

When we work, we’re often unaware of the vast amounts of knowledge, insight, and understanding that inform our jobs and the tasks we are completing. Every organization has documentation on policies, procedures, and systems; product features and benefits; analytics and CRM data. The true knowledge is in how people do their jobs, how the culture works, how the customer data pertains to the way customers connect to the products and services. Content Management.

Knowledge-at-work: Knowledge managers

Knowledge-at-work

Knowledge-at-work Personal thoughts about learning, community and social affordances for knowledge creation « KM practices | Main | Perennial KM issues » November 11, 2006 Knowledge managers The knowledge manager may well be an endangered species as the KM meme fades and firms rush to stay abreast of complexity, social networking and chaos theory. So exactly what did a knowledge manager do and what were they responsible for?

Where Knowledge Management Has Been and Where It Is Going- Part Three

Conversation Matters

In this three part series I‘ve classified the evolving landscape of knowledge management into three categories. The first category is Leveraging Explicit Knowledge and is about capturing documented knowledge and building it into a collection - connecting people to content. The second category is about Leveraging Experiential Knowledge and it gave rise to communities of practice and reflection processes. Leveraging Collective Knowledge.

Data Management: The Science Of Insight And Scalability For Midsize Businesses

SAP Innovation

Whether they want predictive insights, automated processes, or greater visibility, all signs point toward a new data analytics strategy. Midsize companies that are using their data and intelligence to run advanced analytics are creating unprecedented value for themselves and their customers.

Data Management: The Science Of Insight And Scalability For Midsize Businesses

SAP Innovation

Whether they want predictive insights, automated processes, or greater visibility, all signs point toward a new data analytics strategy. Midsize companies that are using their data and intelligence to run advanced analytics are creating unprecedented value for themselves and their customers.

Event: The Push and Pull of Knowledge Management in R&D

Knowledge Musings

InnovationWell are doing another event at Bryn Mawr (Philadelphia) on 13 October The Push and Pull of Knowledge Management in R&D : Knowledge Management in the pharmaceutical industry has been undergoing a transition over the past 5-10 years. We are in a world where we need to have greater flexibility and easier access to data than ever before.

Data impacting the workplace: Optimizing the learning process

Bersin

Acknowledging that efficient, learning AI technologies are due to a base of large and relevant data, a whole new approach toward human work and employment is emerging. For instance, fast and enhanced social collaboration using digital workplace tools can help collect more relevant and larger amounts of data to optimize the AI learning processes. Posted by Eyal Cahana on December 19, 2018.

Data 24

HR Data Makes Its Own Gravy (Part 2)

HR Examiner

Over time, that will shift into a heavy prevalence of machine generated or monitored data like movement patterns, keystrokes, social interaction, vocal intonation, environmental measurements, and communication patterns.” HR Data Makes Its Own Gravy. Data Flows. Survey Data.

Data 83

Modern HR Data Types and Attributes (from text to machine generated and monitored data)

HR Examiner

Data has a funny property. It wants to make more data. There’s a saying, ‘data makes its own gravy.’ Using data creates data about usage. Interestingly, the metadata created by data is often more useful than the data itself.” Data Flows.

Data 54

Using Data & Designing For Performance with Alice Collier-Niblett

looop

For Alice and her team, it’s about making sure they’re aware of that data set before they even start. Put data in front of them.” There are differences between being a new manager in a business and being an existing manager.

Data 78

Using Data & Designing For Performance with Alice Collier-Niblett

Looop.co

This means that we have access to Engineers and Data Analysts. For us, it’s making sure we’re aware of that data set before we even start. Put data in front of them. There are differences between being a new manager in a business and being an existing manager.

Data 72

Harnessing Technology to Unlock the Power of Communities of Practice (COPs)

HR Times

Communities of practice (CoPs) are groups of people who share knowledge on a specific subject, and they have always been a great way for organizations to share knowledge with and among colleagues. Learning and Development hr technology knowledge management Workplace Culture

6 Ways Big Data Will Change HR

Aberdeen HCM Essentials

Big data is a term that has been circulating around the tech sphere quite often in recent years. Essentially, the amount of data organizations can mine for information is exponentially increasing every year and, thanks to modern software tools, it is possible to analyze this data and use it to enhance business performance. How exactly will big data drive change for Human Resource professionals? There are challenges that arise when navigating this new world of big data.

Harnessing Technology to Unlock the Power of Communities of Practice (COPs)

Bersin

Communities of practice (CoPs) are groups of people who share knowledge on a specific subject, and they have always been a great way for organizations to share knowledge with and among colleagues. Learning and Development hr technology knowledge management Workplace Culture

Three Books Every KM Professional Should Read

Conversation Matters

They are: Teaming: How Organizations Learn, Innovate, and Compete in the Knowledge Economy , 2012, by Amy Edmondson, a Harvard Professor of Organizational Learning. Critical Knowledge Transfer: Tools for Managing Your Company’s Deep Smarts, 2015, by Dorothy Leonard, Walter Swat, and Gavin Barton. Edmondson’s book, Teaming is one of the best knowledge management books I’ve read, although I don’t think she ever mentions the term knowledge management in the book.

Contact Center & CX Trends 2019 (Part 2)

Aberdeen HCM Essentials

Let’s use this post to take a closer look into four additional top technologies ranking high in the CX executives’ technology adoption plans: Machine learning : Machine learning helps companies use software to analyze vast volumes of data with greater accuracy to find hidden trends and correlations. Knowledge management : This isn’t a new technology in the CX leaders’ toolbox. Check out Aberdeen’s comprehensive report Demystifying B2B Purchase Intent Data to learn more.

Digital L&D: Using Data & Designing For Performance with Alice Collier-Niblett

Looop.co

This means that we have access to Engineers and Data Analysts. For us, it’s making sure we’re aware of that data set before we even start. Put data in front of them. There are differences between being a new manager in a business and being an existing manager.

Data 52

A Model Lessons Learned System – The US Army

Conversation Matters

I have detailed the progression of this system using the model I constructed for The Three Eras of Knowledge Management. Since the beginning of the Iraq war CALL has become a subset of the larger Army Combined Arms Center’s Battle Command Knowledge System located in Ft Leavenworth. The goal of the US Army Knowledge Management System is to capture, integrate and use organizational knowledge to gain an advantage over the enemy. Identifies gaps in knowledge.

5 reasons why email should be a thing of the past

Interact-Intranet

It buries knowledge. Knowledge management is a big issue for organizations, especially with growing access to large pools of data and globalized, distributed teams. Email contributes to this problem when knowledge is shared or discovered in a correspondence and then continues to live only in an inbox. That knowledge is quickly buried beneath the avalanche of other emails received on a daily basis.

Three Books Every KM Professional Should Read

Conversation Matters

They are: Teaming: How Organizations Learn, Innovate, and Compete in the Knowledge Economy , 2012, by Amy Edmondson, a Harvard Professor of Organizational Learning. Critical Knowledge Transfer: Tools for Managing Your Company’s Deep Smarts, 2015, by Dorothy Leonard, Walter Swat, and Gavin Barton. Edmondson’s book, Teaming is one of the best knowledge management books I’ve read, although I don’t think she ever mentions the term knowledge management in the book.

How to Make Use of Your Organization’s Collective Knowledge – Accessing the Knowledge of the Whole Organization - Part I

Conversation Matters

Collective knowledge is the next step beyond knowledge sharing for organizations. More than just making use of the existing knowledge employees have, collective knowledge makes use of the sensemaking capabilities of employees. Sensemaking is the very human act of creating meaning out of the incredible amount of data and input that continuously surrounds everyone within an organization. Here I am focusing on accessing the knowledge of the whole organization.

The Powerful Question

Conversation Matters

There is a Powerful Question you can ask that will turn almost any conversation you’re having into a knowledge producing exchange. Most of us would probably agree that this conversation does not seem much like an exchange of knowledge. I think there is an equally serious issue related to sustaining and that is whether management sees there is a return on investment. Melissa – reasoning and data on which her conclusion was based.