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What Is Knowledge Management, and Why Is It Important?

Spoke

We live in a knowledge economy , making knowledge one of the modern company’s most important assets. Consider these statistics: It’s estimated that poor knowledge-sharing practices cost Fortune 500 companies $31.5 74 percent of organizations estimate that effective knowledge management disciplines increase company productivity by 10-40 percent. Spoke makes knowledge management easy using smart design and artificial intelligence.

Knowledge management: Managing multigenerational needs

HR Times

This challenges organizations, as they must facilitate knowledge transfer within a multigenerational workforce to stay competitive. Those diversities are reflected by generational characteristics that have an impact on how employees interact and exchange knowledge.

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Knowledge management: Managing multigenerational needs

Bersin

This challenges organizations, as they must facilitate knowledge transfer within a multigenerational workforce to stay competitive. Those diversities are reflected by generational characteristics that have an impact on how employees interact and exchange knowledge.

Knowledge Management That Makes a Difference

Conversation Matters

Through this reflection I've discovered that what I love doing is creating the design that make knowledge creation and sharing possible! I have long held a conviction that the best way to understand knowledge management is to actually experience it, not listen to a presentation about it, or even read about it - but to experience it. University Research Corporation (URC) had a contract with USAID to support Health Care Improvement (HCI) and to spread that knowledge worldwide.

Knowledge Management: What it is and why it matters

ThoughtFarmer

We’ve all heard the cliché “knowledge is power,” but what use is knowledge in the workplace if it is trapped inside your employees’ heads? There is no shortage of information on the subject of knowledge management (KM), but the topic is hot with good reason. Consider how many times your organization has lost valuable expertise and knowledge when an employee left? How we collect and manage their knowledge is critical. Types of knowledge.

How 4 organizations used their intranet to support knowledge management

ThoughtFarmer

For example, what if you had to deal with a customer who insisted on knowing where every product was manufactured? But how do you find and access all of this information and knowledge? Traditional document storage solutions fail to capture the context and discussion around specific knowledge. These scenarios are just a few of the examples of why organizations seek to implement a knowledge management (KM) strategy. . Procedure management.

What is knowledge management strategy?

Twine App

You need a knowledge management strategy. Put simply, knowledge management is the way an organisation shares information. But, if your career history is anything like mine, you’ve worked at a slew of companies who are very bad at handling information. The solution: you need a knowledge management strategy. What is a knowledge management strategy? A knowledge management strategy is your plan to get there.

Knowledge Management 2.0.: Using AI to Knock Down Silos and Unlock Productivity

Spoke

Half of our modern economy is built on knowledge workers and knowledge-based work. But “knowledge management” as a concept carries a lot of baggage. When people in companies bother to think of it at all, it brings to mind menial, thankless tasks like updating the company wiki. Effective knowledge sharing within a company–which involves a lot more than just maintaining an internal wiki– directly impacts productivity and revenue.

Why Knowledge Management Didn’t Save General Motors: Addressing Complex Issues By Convening Conversation

Conversation Matters

At one point GM had 138 best practice teams and 33 centers of expertise working with identified subject matter experts. In 2008 KM was alive and well at GM. GM was brought down by a flawed strategy, but an organization’s strategy is clearly a product of the knowledge that exists within its walls. The knowledge existed within GM to develop a more competitive strategy. The types of issues that require leveraging the collective knowledge.

Knowledge Management Software: 7 Things You Need to Know

Spoke

When we work, we’re often unaware of the vast amounts of knowledge, insight, and understanding that inform our jobs and the tasks we are completing. Every organization has documentation on policies, procedures, and systems; product features and benefits; analytics and CRM data. The true knowledge is in how people do their jobs, how the culture works, how the customer data pertains to the way customers connect to the products and services. Content Management.

Where Knowledge Management Has Been and Where It Is Going- Part Three

Conversation Matters

In this three part series I‘ve classified the evolving landscape of knowledge management into three categories. The first category is Leveraging Explicit Knowledge and is about capturing documented knowledge and building it into a collection - connecting people to content. The second category is about Leveraging Experiential Knowledge and it gave rise to communities of practice and reflection processes. Leveraging Collective Knowledge.

How to align your intranet plans with company strategy

ThoughtFarmer

Improved knowledge management. Learn how to align your business case with your company strategy. Does it provide employees with the resources, information, and people to be productive? Don’t forget to also reach out to your executive team to verify your company’s strategy.

Organizational Learning Strategy: The What, Why and How

Analytics in HR

An organizational learning strategy enables a company to keep learning, improving, and developing new capabilities based on past successes and failings. Let’s have a look at all you need to know about creating an organizational learning strategy. Knowledge communities.

What Research Says About Transferring Explicit Knowledge: To Share or Not to Share*

Conversation Matters

I regularly review the new research on knowledge sharing and knowledge transfer because, although all of us have an opinion about what encourages or impedes workers sharing their knowledge, I recognize that my own and others' opinions are rarely based on research. The basic question the researchers addressed was, “What are the factors that affect knowledge sharing using KMSs in Multinational Corporations?” Knowledge Sharing Practices Findings.

Study 61

Data Management: The Science Of Insight And Scalability For Midsize Businesses

SAP Innovation

Whether they want predictive insights, automated processes, or greater visibility, all signs point toward a new data analytics strategy. But at the same time, companies are finding that the value of the real-time insight and scalability that these technologies support is undeniable.

Data Management: The Science Of Insight And Scalability For Midsize Businesses

SAP Innovation

Whether they want predictive insights, automated processes, or greater visibility, all signs point toward a new data analytics strategy. But at the same time, companies are finding that the value of the real-time insight and scalability that these technologies support is undeniable.

A Model Lessons Learned System – The US Army

Conversation Matters

What began as an AAR process in the 1970s has become a robust system of identifying, collecting, analyzing, transferring, and moving lessons learned at all levels of command. I have detailed the progression of this system using the model I constructed for The Three Eras of Knowledge Management. Since the beginning of the Iraq war CALL has become a subset of the larger Army Combined Arms Center’s Battle Command Knowledge System located in Ft Leavenworth.

How to Make Use of Your Organization’s Collective Knowledge – Accessing the Knowledge of the Whole Organization - Part I

Conversation Matters

Collective knowledge is the next step beyond knowledge sharing for organizations. More than just making use of the existing knowledge employees have, collective knowledge makes use of the sensemaking capabilities of employees. Understandably most leaders see it as their responsibility to come up with answers for the complex issues their organizations face, ascribing to the manager-as-problem-solver model of leadership.

“Can I speak to a manager?” How an internal knowledge base can reduce customer service friction

ThoughtFarmer

It can include an employee at a call center, a receptionist, a concierge at a hotel, or a bank teller. . It makes sense: if a customer was happy with their product or service, they wouldn't need to complain, and they wouldn't require assistance. Create a knowledge base.

Collective Sensemaking: How One Organization uses the Oscillation Principle

Conversation Matters

Some 90 consultants work with client organizations on strategy, change, workplace learning, leadership, and development. The consultants work on client projects in small ad hoc groups formed around topics of joint interest, for example, knowledge productivity or sustainable business. Some consultants work at the K&S office, some at client sites, some out of a home office, and most, use a combination of all three. .

The Best Features of a High-Performance Engagement and Retention Strategy

CakeHR

At the same time, businesses of all kinds have started to struggle with employee engagement. Here’s a top-to-bottom look at the best features of a high-performance employee engagement and retention strategy that every business should consider putting into action right away. The good news is that the CakeHR performance management module makes collecting most of this data fairly easy. It should also create at-work opportunities for growth.

Identifying skills gaps and how to prepare for the unpredictable

Bob

With 83 percent of businesses surveyed by PwC focusing their strategy on growth, it’s important to retain the ability to respond with agility as new needs arise. Knowledge is key. Step three: Rethink your hiring strategy.

Learning From Failure - It's Possible

Conversation Matters

But the research of Cannon and Edmondson indicates that managers greatly underestimate the difficulties that are involved in learning from failure. A major conclusion Cannon and Edmondson draw is that looking at small failures can head off those catastrophic failures. When Dr. Kim Adcock became radiology chief at Kaiser Permanente Colorado, she used HMO records to identify failures and produce systematic feedback including bar charts and graphs for each individual x-ray reader.

Language Matters: It Sets the Tone for What You Do and What You Value!

Thrive Global

When we look at our calendars, often we use neutral, socially appropriate, or professional language, but the meaning to the words in the subject lines are often creating emotions of suffering, dabbling, or pain instead of setting a tone of successful outcomes for your time. If meeting with your boss instills fear in you, try this language, ‘have a productive innovative meeting with my boss setting me up for promotion’. wellness language communication knowledge knowledge-management

The Incentive Question or Why People Share Knowledge

Conversation Matters

How do we incentivise people to share their knowledge? The question is asked because when managers look around their organizations they don’t see much knowledge sharing going on. A much more useful question is, “What causes people to be willing to share their knowledge with others?” People Willingly Share Their Knowledge. DC is a difficult city to find your way around in and my own extensive knowledge of the city was hard won.

Study 60

Organizational Studies that Don't Just Sit on the Shelf: Participatory Action Research

Conversation Matters

In most situations in which an organization asks or is required to take an in-depth, objective look at an issue, the study report is more likely to be the end rather than the beginning of change. My task was to take a systematic look at the hierarchical review process to accurately describe how it works and more importantly to learn what impact the review process has on the quality of outcomes. It helped us look at our own process.

Study 47

50 Stats to help push forward your intranet business case

ThoughtFarmer

To make this process easier, we have compiled a list of 50 statistics that speak on some of the many challenges intranets solve: communication, engagement and culture, employee recognition, communication, knowledge, and productivity. . Knowledge management. Productivity.

eBook 52

What is an intranet? The definitive explanation

ThoughtFarmer

It’s a website, communications channel, knowledge management tool, culture tool, and collaboration platform. It helps people work better by combining the best features of wikis, blogs, document and content management systems.

Tools 70

How to plan for the continuous improvement of your intranet

ThoughtFarmer

But to effectively manage that change, you need a system and a plan. . Tie it to the organization's goals and strategy. Get inspired by looking at some award winning intranets. As an example, we once spoke with an intranet manager who was trying to wrap her head around tagging.

Common Mistakes in Selecting HR Software

Hppy

Introducing technology into your HR management and payroll is a crucial step towards efficient growth. Armed with this knowledge, managers will easily tell trustworthy and unreliable vendors apart. Take a look at competitors. Assign responsible managers.

Satya Kalyan Yerramsetti of Telebu Communications: “Learn from & Laugh at your failures”

Thrive Global

Learn from & Laugh at your failures. It is essential to celebrate failures, learn from them and laugh at them. I think if, as an entrepreneur, you are unable to laugh at yourself and take things with a grain of salt, you won’t be able to survive for long.

4 Digital Trends That Are Transforming Today’s Workplace

HR Bartender

Think about the fact that ten years ago, these products didn’t exist : iPad, Google Chrome, Kickstarter, Android, Lyft, Square…just to name a few. For instance, here are four digital trends that organizations should be looking at. We’ve been talking for well over a decade about the rise in the knowledge economy. Knowledge workers need to become digital workers.

Trends 280

Knowledge-at-work: Knowledge sharing - a re-think

Knowledge-at-work

Knowledge-at-work Personal thoughts about learning, community and social affordances for knowledge creation « Social search - KM thinking | Main | Reflecting on corporate memory » December 10, 2006 Knowledge sharing - a re-think Knowledge sharing is the primary, most basic knowledge practice - without a sharing ethos, much of KM promise fails. So what exactly is knowledge sharing all about? They are a product, like all theories.

The Bamboo Project Blog: Seven Strategies for Supporting Personal Learning Environments at Work

The Bamboo Project Blog

The Bamboo Project Blog « 31 Days to a Better Blog--Day 15: Stickify Your Blog | Main | 31 Days to a Better Blog--Days 16 & 17: Heatmaps and Stumble Ads » Seven Strategies for Supporting Personal Learning Environments at Work Yesterday I started to answer Glen Rosss question about how to support staff in developing and using personal learning environments (PLEs) by defining what I mean when I talk about a PLE.

Tools 40

Knowledge-at-work: Sharing knowledge - do we know enough?

Knowledge-at-work

Knowledge-at-work Personal thoughts about learning, community and social affordances for knowledge creation « KmWiki AAR | Main | Mistakes & failures » July 16, 2005 Sharing knowledge - do we know enough? What exactly is knowledge sharing all about? do you believethey have collaboration at heart or are they just selling moresoftware? If you share, do you really give knowledge away? Reuse strategies applied to language.

Eco-Friendly KM

Knowledge Musings

Knowledge is weightless - so it ought to exhibit a low carbon footprint, right? Well perhaps not, if you have to travel widely to gain or impart knowledge. Tacit knowledge, in particular, is not something that you can just download from the Web. I recall the early days of BP's knowledge management initiative where desktop webcams were installed so that staff could videoconference.

ATS 43

IC ROI: 8 (surprising) ways internal communication technology impacts your bottom line

Interact-Intranet

However, at a tactical level, drawing that line between your internal newsletter and strategic business objectives, such as retention or growth, is very tricky. McKinsey explored this question in the McKinsey Global Institute report some years ago, and the findings still ring true in today’s knowledge management economy. 41% of millennials say they prefer to communicate electronically at work than face to face or even over the telephone.

Where's the Oil?

Knowledge Musings

reminds me of BP's approach to knowledge management. At the moment I am helping an organisation put into place a KM strategy and action plan. By examing each objective in turn, I am asking: what are the knowledge inputs (i.e. Many of these processes are generic, fine-tuned only for stakeholder / user needs and the categories of knowledge (by topic, format, usage etc.) or whatever product or service is your most valuable

ATS 40

Employee Experience And The “Dreaded Employee”

SuccessFactors

It’s a nice campaign title, but employee experience, in its truest form, means that whether your business is product or service-centric, the unique difference is when your people are being recognised and treated as an asset. Let’s look at it with a tech analogy.

Employee Experience And The “Dreaded Employee”

SuccessFactors

It’s a nice campaign title, but employee experience, in its truest form, means that whether your business is product or service-centric, the unique difference is when your people are being recognised and treated as an asset. Let’s look at it with a tech analogy.