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Everything You Need to Know about Call Center Training

PSB

Nowadays, call center agents must undergo thorough training to handle tasks like sales, customer service , marketing, and support. The missing link here is structured call center training. In this post, we’ll explore why this training is essential, its advantages, best practices, software solutions, and more.

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Knowledge Management: Benefits and Best Practices

Vantage Circle

As we evolve with time, our knowledge about all the things that we know grows as well. While we enhance our abilities, we should not forget the history behind our advancements, which need systematic management to be documented well. This is done so that the upcoming generations learn, adapt, and blend in well with its help.

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Ten Big Ideas of Knowledge Management

Conversation Matters

If a group is going to concentrate on a difficult issue, they first need to learn who others are, the skills they bring, the experience they represent, and the values they hold. Knowledge is Both Created and Shared in Conversation. Circles Connect (applicable when the virus is over and we are again able to meet in person).

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Knowledge management: Fuel for the social enterprise

Bersin with Deloitte

Just as you tailor offerings and manage your interactions in the external world to attract and serve customers, the way you manage knowledge is an opportunity to build that same rapport with your workforce. Lots of knowledge, not a lot of management. Posted by Steve Lancaster on November 16, 2018. Related links.

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Knowledge Management That Makes a Difference

Conversation Matters

Through this reflection I've discovered that what I love doing is creating the design that make knowledge creation and sharing possible! The KM Deep Dive – Learning How To Do KM in Two Days . I’ve been looking over a list of past clients to see what work I’ve enjoyed the most.

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The Three Eras of Knowledge Management

Conversation Matters

In this video I describe the Three Eras of knowledge management that I have previously written about on this blog, Where Knowledge Management has Been and Where it is Going – Part One , Part Two , and Part Three. It is the "means," but what is being managed are ideas.

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SharePoint Can’t Learn

Conversation Matters

I am just back from KM World and was amazed that so many of the presentations were about how some organization has implemented SharePoint. SharePoint has become so ubiquitous that, at KM World, Knowledge Management seems to have become equated with implementing SharePoint repositories and communities!