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Staffing Shortages Are Not a Customer Service Excuse

HR Bartender

Today’s Time Well Spent from our friends at Kronos reminded me that organizations have an obligation to their customers and stakeholders. That obligation includes deliving excellent customer service. Organizations can use technology for routine tasks and free employees up to take care of customers.

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Best Practices for Providing Good Customer Service

Professional Alternatives

Offer promotions and discounts to entice new clients as much as you want, but if you don’t have good customer service that gets a portion of those customers to make another purchase, your business may not remain profitable for long. In this way, good customer service leads to consistent business. .

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Customer Service Jobs: Different Job Titles & Descriptions

Professional Alternatives

Customer service jobs are one of the pillars of profitability and the positioning of any business. Interestingly, one of the fundamental processes for the expansion of customer service jobs or attention was the creation of the global telephone and several other technological infrastructures. 1) Receptionist.

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Top Remote Customer Service Jobs

Professional Alternatives

Remote customer service jobs are becoming increasingly popular considering the current market conditions. Different organizations employ customer service representatives to handle their internal business needs. Alternatively, they can also partner with a customer service agency to help them recruit new team members.

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Why remote customer service employees do not like time and attendance tracking

Hope this email finds you well. My name is Karthik, and I have over 14 years of experience in the Time and Attendance domain. This article examines why remote workers are unhappy with the existing time and attendance system and how this can be solved.

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Important Customer Service Skills Worth Learning

Professional Alternatives

A brand that relies on customers to be able to keep running will want to be aware of the customer service skills that you have to offer. As a customer service professional should research both the company and the job you are applying for before you finish filling out a job application. 4) Empathize with Customers.

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Top 5 Kinds of Customer Service Jobs

Professional Alternatives

While it is becoming easier than ever to interact with your customers through cell phones and other electronic methods, customer service jobs are still relevant because these customer-facing positions maintain that personal touch that is necessary for a brand and its customers, regardless of how large or small they are.

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How to Create Champions of Change

Speaker: Chas Fields, HCM Strategy Consultant, and Brad Nycz, Manager of Customer Success at Kronos Incorporated

Join Chas Fields, strategic HCM advisor, and Brad Nycz, customer success manager, for a conversation on change management. During the session, Chas and Brad will walk through change management best practices and discuss why change isn’t so hard when you have a solid plan in place. How to create champions of change.