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A Knowledge Management Strategy for Non-Profits Working in Developing Countries

Conversation Matters

I recently conducted a study of eleven non-profits to find out how knowledge management (KM) was being implemented in developing countries. In this article I have 1) outlined the findings from that study, and 2) developed a knowledge management strategy based on the findings. Staffing KM Positions.

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Developing Customer Service Skills During COVID-19

Professional Alternatives

It is important to update policies to ensure that they reflect the present reality and minimize opportunities for reps to make use of outmoded policy to avoid increasing customers’ problems. — 4) Improve Knowledge Sharing. Knowledge sharing can be dynamic. — 2) Avoid Poor Coaching Attitudes.

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The Three Eras of Knowledge Management

Conversation Matters

In this video I describe the Three Eras of knowledge management that I have previously written about on this blog, Where Knowledge Management has Been and Where it is Going – Part One , Part Two , and Part Three. It is the "means," but what is being managed are ideas. Zhenshen, China.

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Nine Practices To Make Webinars Interactive and Effective

Conversation Matters

One of the most effective ways to make a Webinar more interesting is to stream video of the speaker. Keep the speaker on screen in a smaller box while slides are being shown or alternate between slides and the video of the speaker. Use an interview format instead of a “presentation,” again as streaming video.

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Guru Knowledge Base Software

HR Lineup

In today’s fast-paced business environment, effective knowledge management is the key to enhancing productivity, streamlining workflows, and ensuring that teams have access to accurate and up-to-date information. Real-time Updates: Knowledge is dynamic, and Guru recognizes this fact.

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Boost Low Employee Engagement with Your Benefits Programs

Tango Health

Open enrollment: an opportunity to untangle your ecosystem The following are some strategies I recommend to clearly present your benefits programs: Tell employees what’s new from vendors to benefits programs. Video is a proven method for improving knowledge in common healthcare terms, situations, and programs available to them.

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SABIO

HR Lineup

Sabio is a cutting-edge knowledge management software that has redefined the way organizations harness and utilize their internal knowledge resources. This software offers a comprehensive solution for knowledge capture, organization, retrieval, and sharing. The post SABIO appeared first on HR Lineup.