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7 Ways to Keep Call Center Employees Engaged

Achievers

The employees who fall into the disengaged category are at risk of fleeing your contact center and bringing others with them. According to Contact Babel’s 2017 study on U.S. contact centers, employee turnover at call centers is the highest it’s been since the recession — currently at 30%. Recognize Employees.

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The One Thing You Need to Learn How to Do Well in 2017

HR Bartender

Feedback extends to employees as well. Organizations are finding that regular employee feedback sessions improve performance. IMHO, organizations will be spending more time in 2017 talking about feedback. Employees at every level need to learn how to deliver good feedback. But training is also key.

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7 Ways to Keep Call Center Employees Engaged

Achievers

The employees who fall into the disengaged category are at risk of fleeing your contact center and bringing others with them. According to Contact Babel’s 2017 study on U.S. contact centers, employee turnover at call centers is the highest it’s been since the recession — currently at 30%. Recognize Employees.

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7 More Fascinating Employee Engagement Trends For 2017

15Five

It’s no surprise that employee engagement numbers have been abysmal for the last few years (and if that is a surprise, you need to read our blog more often.) According to Gallup, engaged employees comprise only around 30% of the workforce. No wonder this post on 2016 engagement trends was so popular. .

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Four Employee Engagement Challenges Facing Modern Energy Companies

Bonfyre

The following are four common employee engagement challenges that impact in the utilities industry today. Mergers and acquisitions can negatively impact employee engagement. IT systems integrations often present employee engagement challenges. Employee engagement is critical to reducing safety incidents.

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How to Become a Human Resources (HR) Manager: The Definitive Guide

Analytics in HR

According to the Bureau of Labor Statistics , the projected job growth in the United States for Human Resources Managers in the next decade is 8%, so if you’ve ever wondered how to become a Human Resources Manager, you’ve come to the right place! What does a Human Resources Manager do?

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Mindfulness Is Your Company's Employee Engagement Secret

Cornerstone On Demand

A 2017 American Psychological Association study on stress found that Americans are more stressed out now than they have been in the last decade. So how can we help ourselves and our employees take a mental break? Here are four reasons mindfulness should be part of your organization's wellness program.